Whirlpool duet washer door is open. I can't close it because the latch is stuck in the "locked" position.

Remove the panel beneath the door (2 or 3 screws). Reach up, there is a little "ring" beneath the door lock. Pull this down, it releases the mechanism. I found this at the Appliance Guru website.

The lock/latch on your door is electromechanical, incorporating a electrical safety catch. See if a reboot (unplug for 10 minutes, then plug it back in.) does anything for you. It could be a latch, wiring, motherboard, door closed safety circuit or something in the pause circuit.

the part you need is a new door lock mechanism part # 8182634
you can order it at www.searspartsdirect.com

those have a 2 latch system, sounds like the second latch that engages during the spin cycle never quite completed the safety lock , you could try and jumper the latch to see if that would release it, But it seems the secondary latch wasn't working properly in the first place, even the heaviest loads shouldn't pop the door open,

E47, no spin.
Replace the door lock.
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probably your door then, look at the door itself, at the latch is it broken? should form a complete square hole with four sides. if broken some part is probably inside lock asm. if complete, look at lock and determine if its in the lock position with door open, a arm will be up preventing the latch from going in. replace as necessary. Old duets (red lights) use standard lock asm same as GE and samsung. New duets (green lights) use whirlpool/new maytag unique asm. New locks come in two interchageable models, German (made in china) and Mexican, Mexican model is more troublesome, get german.
If lights flash during a cycle or other time, its giving a code, note the F code displayed

The machine may have locked open. hold the sound charm for 3 seconds and it will unlock. u can also fake out the machine and pretend u are starting a new cycle, when it starts, hit cancel once. you will then here the machine unlock. after that, unplug the machine to reset it and you're good to go.

It is saying there is a problem with your door Lock. when you close the door does it hold like it use too? try to open and close the door if it doesn't really close properly then you will just need a door latch. If the machine gives you an f11 code then its the main computer board that can also give your the door lock error. I would check the door first though.

Hello bittoner
Welcome

You said,The latch remains in the door closed position after each load. I can manually reset it by taking the cover off and it works fine until after it runs a cycle and I open the door again. Is this a latch problem or a electronics problem. Note, I have replaced the latch assembly about a year ago for a different reason

Try to turn off the breaker for the washer for 5 minutes and see if the system reset.

If not the electronic door switch sensor is bad


Let me no how it goes.
Huuum
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Is there a dl code? If not note the door striker position as the door closes. If you have to push it shut you need a door lock and if the striker is hitting below the latch too much a hinge will fix it. Finally look for a black pin above the striker for any damage as the latch will need to be replaced if broken too. Because with this and a door hanging low will not close the circuit and the ccu will believe the door is open also.