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If you get your tv through some kind of set-top-box (if you have cable or satellite tv for instance) the STB (set-top-box) may have it's own volume control that is set to a low level. You will have to look through "settings" on your STB.
Not much you can do about this. The movie industry sets movies to low volume when recording for better sound. They expect you to have the equipment to boost the sound. This cuts down on their outside noise. Only solution for this is to install external speakers as I have done for my movie or TV playing (I installed a TV adapter so I could hook up a projector and display the BIG game outside) but as you say, we couldn't hear it until I hooked up external speakers.
My phillips tv model # 55pl9773/17 sound is too low when im watching regular tv, but when i switch from tv to av1 or av2 (watching a dvd movie or playing video games) the sound is normal. How do i get my cable TV to sound the same?