I have an older model Heavy Duty washer model#LLR9245BQ1 and the agitator will not move during the wash cycle and makes a loud hum during the spin cycle with nothing moving either. The water will not drain also.
Order the upper aggitator clutch/dog kit $15. Now top half of the aggitator is doing its thing just like the bottom half. Hope this helps someone else too.
I had the same problem. I think it could be the thrust washer. To check remove the fabric softener dispenser pull straight up it will come off remove the inner cap (look inside while turning the agitator back and forth you'll see it is not catching) remove the bolt remove the old thrust washer replace with a new one you're set to go. the part costs about $5. I think the part # is 285587 or AP3094463. Dan
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