SanDisk Sansa e250 MP3 Player Logo
Posted on Oct 04, 2007
Answered by a Fixya Expert

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New songs= black screen

I just put some new songs on my e250r sansa mp3 player and it was working good for a while but then when i played one of the new songs it froze and now when it starts up it refreshes and then goes to a black screen, ive tried to put it in recovery mode but it does the same thing, i would just go in and erase everything but when it is that black screen it wont connect to my pc, is there a program i can download to erase or everything or what? FIXYA HELP ME!!!!

  • 2 more comments 
  • ea_sports16 Oct 15, 2007

    thanks alot it worked, now i dont have to drive an hour away to take it back!!!

  • Tony41400 Jun 16, 2008

    i downloaded newest version of Media Player 11. I added the MTP kit (as requested by Sandisk). My screen is black except blue ring/light. My computer will not recognize my mp3 player when i plug it in.... HELP !!!

  • mkahassai Dec 23, 2008

    help my sansa player wont work

  • Anonymous Apr 20, 2009

    Same problem!

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Anonymous

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  • Posted on Nov 07, 2008
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I had dropped it about 6 inchs and didn't think that that would cause any problems. My player would not power up. The blue light was the only thing that came on. I tried the soft and hard resets and nothing worked. Windows detected it as a tango media device and had no drivers for it. I finally took it apart and found that a board on the back of the player had come off. I plugged it back in, put it back together and it works again! I wouldn't suggest doing this if the player is still under warranty.

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Anonymous

File removed ?? is it somewhere else

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  • Posted on Dec 20, 2007
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I tried the recovery mode, its still turning black screen can you please help me. i pasted the http://rapidshare.com/files/67740173/e200fw01.00.12.exe____ format in to the 16mp screen and still wont work i tried the ansa.fmt and still turning black screen can you pleaseee help me

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Anonymous

Worked for me too like a champ!!! cool thanks.

A

Anonymous

Thank you, i had the same problem, and this worked for me!

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  • Posted on Oct 14, 2007
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Perform recovery mode on the player and create a file named sansa.fmt and put that file in the 16 MB format that should reformat the whole player after you have put that file in the drive and unplugged the player from the computer. After that has been done try to update the firmware of the player.

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Dick van Zalinge

  • 119 Answers
  • Posted on Dec 16, 2007

SOURCE: new songs= black screen

try to remove the battery, wait 30 seconds and replace it
this should reset your sansa,

a real hard reset isn't possible,
you can format it though
warning, this removes everything

To format your Sansa E200 series MP3 player:

1. Open "My Computer."
2. With the player plugged into the USB port, right-click on the player (if in MTP mode) or the drive letter for your player (if in MSC mode) and select "Format" from the right-click menu.
3. Press "Start."
4. You will receive a warning that the format process will erase all data on your device.
IMPORTANT: Make sure you have backed up all of your data from the device before continuing with the format. Procedure will erase everything off the player. Agree to the warning.
5. The format will complete. Close the format window and your player should be ready to use.

After the format, please install the latest firmware update for your player. Please visit the following link to download and upload the Firmware on your Sansa E200:
http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00...

PLEASE NOTE: All files will be deleted. Backup your files. Your MP3 player must be in MSC mode before installing the Firmware update.

To set your player in MSC mode, please do the following:

1. When the player is turned on, press the “Menu” button.
2. Navigate to the “Settings” menu.
3. Navigate to “USB”.
4. Under the “USB” menu, go to “MSC”.
After changing the player to MSC mode, reconnect it to your computer. The screen on the MP3 player should read “USB Connected” and "MSC”
You can now complete the Firmware update download from SanDisk.com on your device.
Installation Instructions:

1. Unplug any other USB flash drives that's connected to any of your USB ports.
2. Download the firmware to your PC
3. Plug in your e200
4. Double-click on the downloaded firmware (e200fw01.00.12.exe) and follow instructions
5. Unplug your e200
6. Device will do it's own update process and will restart.
The device should be ready to be used again.

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Anonymous

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  • Posted on Apr 18, 2008

SOURCE: sansa e250r froze

yeah this happens to me all the time. just open up the back pop the battery out and back in and it doesn't kill the battery and it works just fine

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Related Questions:

0helpful
1answer

SANSA e250r ??

my sandisk 250will not change songs it is stuck o #1 icannot move it up or down
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Erase all songs on my sansa e250R mp3

if you have windows media player try formatting it...that will automatically delete everything so you start all over. hope that works. =)
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My sansa e250R not working

Hi try this for me and let me know if you can put it in recovery mode if it does go into recovery mode dont do anything just let me know then ill tell you what you need to do next ok
1. with it switched off put key lock on
2. hold down rec button on left hand side
3. whilst still holding rec switch it on still holding down rec
4 it should now say recovery mode
let me know when you get this far ok
8helpful
5answers

Deleting music off of my sansa E250r!!HLP ME

If you originally used rhapsody (or began in Rhapsody mode) , you have to use rhapsody to remove the songs. If that doesn't work, you can manually open the music folder by enabling "hidden folders" under "tools" -> "folder options..." -> click the "view" tab -> scroll and check "show hidden files and folders". Then go to My Computer -> Sansa e250 -> "system" -> "music" -> then delete the songs. I don't know the effects of using this method, so use it at your own risk.

Btw, Real Player should do fine as well.
1helpful
1answer

New songs= black screen

try to remove the battery, wait 30 seconds and replace it
this should reset your sansa,

a real hard reset isn't possible,
you can format it though
warning, this removes everything

To format your Sansa E200 series MP3 player:

1. Open "My Computer."
2. With the player plugged into the USB port, right-click on the player (if in MTP mode) or the drive letter for your player (if in MSC mode) and select "Format" from the right-click menu.
3. Press "Start."
4. You will receive a warning that the format process will erase all data on your device.
IMPORTANT: Make sure you have backed up all of your data from the device before continuing with the format. Procedure will erase everything off the player. Agree to the warning.
5. The format will complete. Close the format window and your player should be ready to use.

After the format, please install the latest firmware update for your player. Please visit the following link to download and upload the Firmware on your Sansa E200:
http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00...

PLEASE NOTE: All files will be deleted. Backup your files. Your MP3 player must be in MSC mode before installing the Firmware update.

To set your player in MSC mode, please do the following:

1. When the player is turned on, press the “Menu” button.
2. Navigate to the “Settings” menu.
3. Navigate to “USB”.
4. Under the “USB” menu, go to “MSC”.
After changing the player to MSC mode, reconnect it to your computer. The screen on the MP3 player should read “USB Connected” and "MSC”
You can now complete the Firmware update download from SanDisk.com on your device.
Installation Instructions:

1. Unplug any other USB flash drives that's connected to any of your USB ports.
2. Download the firmware to your PC
3. Plug in your e200
4. Double-click on the downloaded firmware (e200fw01.00.12.exe) and follow instructions
5. Unplug your e200
6. Device will do it's own update process and will restart.
The device should be ready to be used again.
0helpful
1answer

Will not turn on

have you tried hold down the power button 15 sec. to reset the Sansa.
3helpful
10answers

My Sansa e250R, 2 gigs, froze. Help!

It seems like your E250R is experiencing a temporary system error due to a corrupted song, and needs to be reset. Try to "Soft Reset" your player, press and hold the "Menu" button until the LCD light and scroll wheel light turn off. Since the player was probably left on for more than 7 hours (as you indicated), you would need to re-charge the player before proceeding further. Charge it for at least 2-3 hours. Next, try to format the player to rid of any corruption then re-transfer the songs. If you have subscription songs, then I would suggest to delete the song you last played which caused the error. I hope this helps. There is another solution for the player, but for now this might actually resolve the issue. Let me know the results. :)
0helpful
1answer
0helpful
1answer

Finding the music to delete

Use Media Monkey instead, or change Windows Media Player's configuration, so that it sees more songs.
0helpful
2answers

I can not get the song off that came with the mp3 player. help!!!

It might be a glitch and I had my Sandisc Sansa e250R mp3 player for a very short time but I think if you delete the Rhapsody Channels with the player instead of the computer it might work. Hope it works
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