Whirlpool side by side fridge not cooling

Hello Sandra;

My name is Peter. I am a retired field service refrigeration technician.

You just have a simple operational and maintenance issue.
Neither your compressor or fans should run continuously.

First, you need to clean your condensing coil. You did not provide a model number so you either have a flat cooling coil in the front bottom, or a canister type in the back right hand side. This coil dissipates the heat. If it is plugged up your compressor and fans will run trying to keep up with the unit temperature settings. This can make a difference as much as 40 degrees. The toe plate, bottom front is either held in place with a screw on each end. If no screws, there is a clip on each end. Just pull and it will pop out.

Second, You only have only one cooling source and that is your freezer. The freezer will try to satisfy itself first before the fresh food section. If you set the temperature controls beyond the unit design settings your compressor and fans will keep running. Set your freezer to -2 or +2 Deg. F., and set your fresh food section to 35-40 Deg. F.

Third, Check your door gaskets. make sure there are no gaps.

pull the unit from the wall, remove the bottom back panel , see if the small fan is working ,if the fan is , there's probally alot of dust back there,unplug the fridg. and vacuum the area real good,use a flash light to make sure you get it all, if the fan is not working and the compressor is running the fan is the problem ,the fan keeps the compressor and coils cool so the freon can cool down so the unit works like it should,if the freon is hot ,the air the fridg.will be blowing will be hot. this should fix your problem, and YES its worth fixing.alittle p.m.saves alot of $$$$$$$$$

Is your circulating fan working?
Sometimes they stick and need a shot of WD 40 and then work
it back and forth a little until it wants to take off again.
Also check to see if anything is blocking any airflow at the vents.
Keep me informed
and PLEASE give a Thumbs Up for the effort. The Raz Shack

The doors should be warm. There or heaters in the doors or what they call a yodelers loop in the frame around the doors that keeps condensation from forming. Make sure the fan if blowing on the compressor and the fan inside the freezer is also running. If so be sure there is no ice built up on the bottom inside back panel of the freezer. If so you will have a defrost problem and the coil is full of ice and not allowing the air to flow through it and cool the fridge. If there is ice, the heater behind the panel is most likely bad.

Check the fan that moves the air from the freezer side to the refrigerator side. It is either stuck in ice or not working. Defrost the refrigerator for 24 hours and then restart it Listen for the fan operation be aware that the fan may shut off when you open the door, so listen closely. Defrosting it may fix or the fan may need to be replaced.

The freezer get the first crack at cooling and combination units have a fan and adjustable vents to steal some of the cooling capacity for the refrigerator. The vent are normally located in the back of the refrigerator compartment and with these, you can balance the cooling capacity between freezer and fridge. I recommend you swap your thermometer back and forth until you get the balance you want; typically the freezer should be at 5 degrees F or below and the fridge at 35-40 degrees F. Adjusting the control for temperature and having the vents set to supply the cold air you want in each compartment should give you the range you want in each.

HI, your Temperature Control Module has failed. it controls the air flow and vent(damper) action. replacing the temp control mod will fix this issue you are having at this time.

check the seals on the fridge sounds like there might be a section not connecting with the fridge

Hi Simon I saw that problem because you have a hole in the bottom of the freezer connecting directly on the wall of the fridge you need to block it ... because the air flow directly from the freezer 2 the fridge . Hope it was helpful.

Francois

make sure your fans are working. one is in freezer section,the other at back by your compressor.