We have fiqured out that the cleaning web needs to be changed therefore we have successfully done this but the error code E005 still appears.
We have tried the *28* code to try to get into the service mode but that does not.
So please help what are we doing wrong.
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A E005 error code means the fuser cleaning web needs to be replaced. It cleans & lubricates the upper fuser unit. It is the white web that rest above the upper fusing roller. There is also a web counter in service mode that will need to be reset as well. You can just rest the counter, but if the web runs out > the upper fixing roller will be damaged. Good Luck
Error E005 means the fuser cleaner roller has run out & may need a replacement. If the error is false it will disappear by following the reset procedure. To clear this error code press * 2 and 8 * in that 2&8 are pressed simultaneously. Go to the web counter and clear the counter back to Zero (0). Machine will now restart your machine & error code will disappear. If this doesn't help then try clearing both web counters in service mode, COUNTER>MISC>FIX-WEB> and COUNTER>DRBL-1>FIX-WEB> perform a Error Clear in service mode FUNCTION>CLEAR>ERR>. Hope this helps...
if your machine is giving E-005 that means your fixing assembly (fuser cleaning web is not detecting) is bad.
go in service mode by pressing additional fuction + 2 & 8 + again press addtional function
If you find that the E005 code won't reset after replacing the Web, and clearing both web counters in service mode, <COPIER>COUNTER>MISC>FIX-WEB> and <COPIER>COUNTER>DRBL-1>FIX-WEB> perform a Error Clear in service mode <COPIER>FUNCTION>CLEAR>ERR>.