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the switch may be gone but you can try this reset procedure first just to see, first turn on the lock and then turn it off again, next push the menu button and the center button down at the SAME TIME and hold them for at least 50 seconds, then see if it's better
i have mine in german, so i know how to get it back and fourth without looking. here's what you do. hold menu, until you have reached the main menu. scroll all the way down, and up one. that's the settings menu. press the center button to navigate there. scroll all the way down to the bottom again, and up 2. this is the Language menu. press the center button to navigate there. there is a list of languages, English is at the top. press it and your ipod has been set to english.
I had the same problem. And I coudn't remember my SCREEN LOCK Password as your son. So what I did was I just disconnecteed my IPOD while it was connected to itunes without properly ejecting. This method doesn't retrieve or resets the password, it justs opens your ipod out of the screen lock. so your son can hear his music as usual until he can get a password retreive helper.