I've had the Magic Jack for a month now and I have to install it again because my computer went down and I lost the phone.

Are you connected to the Internet?

• Is everything turned on?
• Is the blue light, inside your Magic Jack dongle, on? (Note that the Magic Jack Plus should have a flashing red and green led as well.) If you use the older model you might need to connect it through a powered hub to ensure the device receives enough power to operate properly?
• If this is a new installation, is your internet service and computer capable of handling the requirements placed upon them by Magic Jack?
• Do all your connecting cables appear to be firmly attached?
• Are you watching Netflix, downloading or streaming files at the same time you are attempting to place a call?
• If you are using the Magic Jack Plus, does the system report Error 3002?

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Next, you should ask yourself what recent changes you have made to the computer/Magic Jack software? What recent upgrades have you performed to your hardware? Could this have effected the performance of your Magic Jack?
If your difficulties persist, it is time to divide and conquer. Google a 'you tube' link and watch the video. If you cannot connect to the internet, consult your internet provider for assistance. If the video is choppy, the internet connection might be too slow or bogged down. Perhaps your computer is too slow or requires maintenance. If you cannot hear sound, you might be experiencing problems with your soundcard or sound drivers. You should check Control Panel/Sound and ensure that 'USB internet phone by Tigerjet' is installed.
If the video ran correctly, the next step would be to test your handset and phone cord at another location.
If you prove the handset/phone cord to be correct, you have pinpointed your fault to either the Magic Jack or its software. Contact online support for Magic Jack.

If your tv has internet access and you can run their software on it then it will, otherwise no.

This video very clearly explains how to renew your Magic Jack subscription:
Magic Jack Renewal Process Very Important Information

Some Magic Jack units do not reset themselves when your router loses the upstream connection (even momentarily). In that case, try unplugging the Magic Jack and then reconnecting it to the USB port.

If that doesn't help, check your firewall settings (both on the computer and the router). You may need to force the firewall to allow the Magic Jack to communicate with the wide-area network. (This could involve finding the MAC address of the Magic Jack. Then set the MAC address to a specific IP address in the router or set Port Forwarding in the router administrative pages. See http://zaxa.ca/magicjack-plus-not-working-plugged-directly-in-the-router-solved-english for some specifics.)

Please add a comment with your router make and model for specific information on accessing these settings pages.

I hope this helps.

Cindy Wells
(my ISP has been having upstream problems since early November. We have to reset some devices daily to correct the "lost network connection" issue due to the down time.)

If you have an old Magic Jack, my 4 unit are 6 years old the company just really wants you to upgrade to a newer product no need to. Try removing Magic Jack completely from your tablet, restart unit, make sure to clean out all junk on tablet from Magic Jack you could try a program that cleans your tablet for you, but unless you know what to remove don't get technical just a standard clean up of old files, this is usually under apps, Magic Jack, then there will be a clear cash button, clear data, and uninstall.
Restart unit then do a fresh install of Magic Jacks new app for your type of tablet from Googles sight or Magic Jacks make sure if you have a Mac to install the Mac App and if you have an android tablet you install the Android App. This has been working for me. With the old Magic Jack you will need to do a fresh install when you get errors and crashes. I do it 2 or 3 times a year. Good Luck!!

The phone will only show the information that it is given by your phone service provider (Magic Jack).

Just call MagicJack and have their people sort it out.

Magicjack software is stored in the Magicjack module. Plug that module into a USB port on your computer. You should get an onscreen message like: "Install or run program from your media".
Click on "Start Magicjack". That will install the software on your computer.
More information at:
http://www.magicjack.com/how-it-works.html