HP COLOR LASERJET CM3530FS UP TO 31/30PPM DESKTOP COLOR MFP; BASE Logo
Posted on May 01, 2009
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Fax sending problem - error code 81

I have HP Color Laserjet CM3530fs MFP

1. Whenever I have multipage fax the machine returns an error code "Jobe Fail (81)".

2. Faxing one page is OK.

3. Also, I have one send and receive communication error in every ten transmissions too.

Thanks for your help!
John

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  • Posted on May 01, 2009
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Greetings John,
This error is for 81 Z no user profile for pre-process.81 error indicates that a temporary error has occured while testing. If cycling the power does not solve the problem you should replace the formatter board.
Also It could be a problem with the power supply or DC controller. There may fluctuating power issues with the formatter. Also did you replace the network card after replacing the formatter or did you use the same network card that was replaced before the formatter was replaced. It may be the new network card may have been damaged by the old formatter and gives the same problem now, and using the damaged network card may have messed up the formatter again. To test this replace both formatter and network card together.

Regards,
TechSup1

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