Red shadowing on bottom 5" of the screen all the way across. The TV is about 20 months old and very well taken care of
I called Sony Customer Service and they put me with Executive committee, you have to be firm, we said the light engine is the major component of the TV comparible to a picture tube, which is warranty'd for 2 years on a regular TV. They were great, we got our TV fixed in less than 2 weeks. Hope this helps
Posted on Feb 06, 2008
Did you get this resolved yet? Let me know. Jay
Posted on Feb 06, 2008
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we had a Sony repair tech come to the house, he said it is the light engine, a $650 part, $975 to fix it. We contacted Sony complaining that the TV is only 20 months old, they are paying for the part and 50% of the labor, $125 will be our cost.
red line on bottom, green line on top. talked to 5 sony cust service. none will say color picture tube is same as optical block.
who can i talk to at sony.
please hurry, 2 years old on january 19.
[email protected]
I have had the same problem for several months and am just now looking into it. It has a red band across the bottom 5" or so of the screen and a less noticeable 5" blue band across the top.
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