Question about Sony KDF-E50A10 50 in. LCD HDTV

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Sony KDF-E50A10 50 inch LCD TV

Red shadowing on bottom 5" of the screen all the way across. The TV is about 20 months old and very well taken care of

Posted by Lorrie Nugent on

  • 1 more comment 
  • Lorrie Nugent Oct 21, 2007

    we had a Sony repair tech come to the house, he said it is the light engine, a $650 part, $975 to fix it. We contacted Sony complaining that the TV is only 20 months old, they are paying for the part and 50% of the labor, $125 will be our cost.

  • alcha Jan 09, 2008

    red line on bottom, green line on top. talked to 5 sony cust service. none will say color picture tube is same as optical block.

    who can i talk to at sony.

    please hurry, 2 years old on january 19.

    [email protected]

  • drusek Dec 27, 2008

    I have had the same problem for several months and am just now looking into it. It has a red band across the bottom 5" or so of the screen and a less noticeable 5" blue band across the top.

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2 Answers

Anonymous

I called Sony Customer Service and they put me with Executive committee, you have to be firm, we said the light engine is the major component of the TV comparible to a picture tube, which is warranty'd for 2 years on a regular TV. They were great, we got our TV fixed in less than 2 weeks. Hope this helps

Posted on Feb 06, 2008

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Jay Henderson

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Did you get this resolved yet? Let me know. Jay

Posted on Feb 06, 2008

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1 Answer

I have a kdf-55e2000 the top of the screen has a shadow about 8 inches going across the screen. What do you recommend I do to fix this?


The shadow is most likely red in color? This is a very common issue and requires the light engine or also called the optics block replaced. The good news for you is Sony has extended the warranty for this replacement until June 2010. I have included the link for this instance and would advise you to move quickly and take advantage of the repair. Now if ANYTHING like your lamp need to be replaced that is on you as Sony is only covering the optics block, but hey its the most expensive part to replace anyway. Please take a few moments to rate my answer. Thanks...

http://esupport.sony.com/perl/news-item.pl?news_id=293&mdl=KDF55E2000

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