Question about Sony KDF-E50A10 50 in. LCD HDTV

Sony KDF-E50A10 50 inch LCD TV

Red shadowing on bottom 5" of the screen all the way across. The TV is about 20 months old and very well taken care of

1 more comment
Lorrie Nugent Oct 21, 2007

we had a Sony repair tech come to the house, he said it is the light engine, a $650 part, $975 to fix it. We contacted Sony complaining that the TV is only 20 months old, they are paying for the part and 50% of the labor, $125 will be our cost.
alcha Jan 09, 2008

red line on bottom, green line on top. talked to 5 sony cust service. none will say color picture tube is same as optical block.

who can i talk to at sony.

please hurry, 2 years old on january 19.

[email protected]
drusek Dec 27, 2008

I have had the same problem for several months and am just now looking into it. It has a red band across the bottom 5" or so of the screen and a less noticeable 5" blue band across the top.

2 Answers

Anonymous

I called Sony Customer Service and they put me with Executive committee, you have to be firm, we said the light engine is the major component of the TV comparible to a picture tube, which is warranty'd for 2 years on a regular TV. They were great, we got our TV fixed in less than 2 weeks. Hope this helps

Posted on Feb 06, 2008

Jay Henderson

Level 2:

An expert who has achieved level 2 by getting 100 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Sergeant:

An expert that has over 500 points.
Expert
261 Answers

Did you get this resolved yet? Let me know. Jay

Posted on Feb 06, 2008

Add Your Answer

Upload

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

Loading...

Include an image. It's worth a thousand words.

prev next

Related Questions:

1 Answer

My 4 1/2 year old Sony KDF-42WE655 TV is on its 3rd replacement bulb. The new one is about 5 months old. The screen recently developed a blue streak in the lower right hand corner that is slowly creeping...

NEED A NEW OPTICAL BLOCK UNIT AND CLEAN THE DUST IN FANS

Jan 27, 2010 | Sony KDF-42WE655 Television

1 Answer

I have a kdf-55e2000 the top of the screen has a shadow about 8 inches going across the screen. What do you recommend I do to fix this?

The shadow is most likely red in color? This is a very common issue and requires the light engine or also called the optics block replaced. The good news for you is Sony has extended the warranty for this replacement until June 2010. I have included the link for this instance and would advise you to move quickly and take advantage of the repair. Now if ANYTHING like your lamp need to be replaced that is on you as Sony is only covering the optics block, but hey its the most expensive part to replace anyway. Please take a few moments to rate my answer. Thanks...

http://esupport.sony.com/perl/news-item.pl?news_id=293&mdl=KDF55E2000

Nov 20, 2009 | Sony KDF-E55A20 55 in. LCD Television

1 Answer

I have a sony kdf-42we655 projection tv that is forming a blue shadow in lower right hand corner and across the bottom of entire screen. it sometimes is visile across most of the screen. is there an easy...

You need a new light engine.

Nov 09, 2009 | Sony Grand WEGA KDF-42WE655 42" Rear...

1 Answer

Blue "cloud" coming from bottom of screen. Tv is on 12+hours/day

light engine will be the problem

Apr 01, 2009 | Sony KDF-E50A10 50 in. LCD HDTV

1 Answer

Sony grand wega 42 with red area on top and blue area on bottom

Sony USA are aware of this problem and have extended all warrantees on this model till 2010!
http://esupport.sony.com/US/perl/news-item.pl?mdl=KDF50E2000&news_id=293

Mar 10, 2009 | Sony Grand WEGA KF42WE610 42" Rear...

1 Answer

Sony grand wega 42 with red area on top and blue area on bottom

bad optic unit block

Feb 24, 2009 | Sony Grand WEGA KDF-42WE655 42" Rear...

2 Answers

Red line across screen on a Sony kdf42e2000

OH YES, IS THE OPTICAL UNIT BLOCK BAD, THE PART # IS A-1212387-A

Nov 25, 2008 | Sony KDF-E55A20 55 in. LCD Television

2 Answers

Sony Grand Wega kdf-42we655

call Sony. I received a 52 inch lcd replacement for little money. love it

Sep 02, 2008 | Sony Grand WEGA KDF-55XS955 55" Rear...

1 Answer

Red and Green Lines in TV

The optics block has failed and it will have to be replaced. Contact Sony for an auth. service center in your area as the optics block in this unit has a 2 year mnfg. warranty.

Feb 16, 2008 | Sony KDF-E42A10 42 in. LCD Television

3 Answers