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find out that any other device is working on that USB port? if yes then try with other cd, ask the dealer to provide u other cd. may be any file corrupted on that cd. if any device not working on that port may be the port is defective or may be it is disable from bios setting. go to bios setting while u turn on the pc see the message appears press DEL or press F12 to go to bios seeting. go to bios setting & find USB port is enable or disable. enable it.