Hi,
Please go through the below provide steps.
Fixing Code 39 Error
If your CD-ROM drive is not visible in My Computer, you may see the
following error message displayed with the CD or DVD drive item in your
Device Manager. (Steps to open Device Manager are discussed later in
the article.)
"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
Using Device Manager
To fix this error, first try to update the driver from the Device Manager. To open Device Manager, right-click
My Computer on your Desktop, and then on the
Hardware tab, select the
Device Manager button.
In the Device Manager window, identify the
CD or DVD drive item (with Yellow exclamation mark), right-click on it and select
Update Driver. Follow the screen instructions to update the device driver and restart your PC.
Using Registry Editor
If updating the driver does not resolve the problem, it indicates
that there is a problem in the registry. To fix this problem, you may
have to remove a few keys from the registry.
Note: Be careful while working with the registry editor because
changes done to the registry using the Registry Editor are irreversible
and mistakes can leave you with more problems than when you started.
Therefore, it is recommended that you make a backup of the registry
before proceeding with the changes.
After you have removed the registry keys listed below, you will
have to reinstall all applications that you use for CD or DVD recording
to make them work properly.
To fix the error by editing the registry, perform the following steps:
- Exit and close all applications currently running on your PC.
- On Start > Run type Regedit and press the Enter key.
- Next, navigate to the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}
- Delete any of the following registry entries if they exist under this key:
- LowerFilters
- LowerFilters.bak
- UpperFilters
- UpperFilters.bak
- Restart your PC and open My Computer to ensure that the CD-ROM drive is visible.
- Also, open the Device Manager again to ensure that the yellow exclamation mark and the error code is now gone.
- Restart your PC and open My Computer to ensure that the CD-ROM drive is visible.
- Also, open the Device Manager again to ensure that the yellow exclamation mark and the error code is now gone.
Thank you........
I have the same problem, but how do I reset it to factory settings?
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