There is debris blocking the paper path in the document feeder. This could be a staple or a shard of torn paper blocking the path wedged into a tooth of the diverter arm or a sensor flag. I would suggest that if there is a small wheel or knob closest to you when you raise the document feed lid, put a piece of #28 lbs card-stock into the document feeder guides, turn the wheel/knob to pull the paper/cardstock into the ADF and continue until it either pushes the shard/debris out or stops moving the paper no matter how much you turn the wheel/knob. This will tell you where in the ADF (Automatic Document Feeder) the blockage is located.
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