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When trying to make copies, the paper keeps jamming in the document feeder. When we clear it out, it continues to jam. We found that if we put a little bit of pressure on the top of the document feeder, it seems to help feed the originals through the document feeder. However, we would like to get a permanent solution to this problem. thanks for your help with this issue.
Marilyn Ramos
Thank you so much for your assistance with this matter. I was actually able to go online to the Xerox website and get a solution to my problem. Thank you any way for your time. Have a great day.
MarilynThank you so much for your assistance with this matter. I was actually able to go online to the Xerox website and get a solution to my problem. Thank you any way for your time. Have a great day.
Marilyn
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The feed rollers may be worn out and need to be replaced, you can try cleaning the rollers with some alcohol, this may also make it feed better. but if it starts to act up again it might be time for new rollers.
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In summary:
* Very unintuitive, convoluted and unpleasant to use (same on Win2K as
XP)
- sometimes the SW hangs during scan and needs a reboot
- sometimes the SW crashes with a dialogue "try reinstalling HP
software", and needs a reboot
- sometimes it scans and after conversion to pdf Advantages: I cannot see any advantages with this product Disadvantages: Software is convoluted and unreliable, paper
jams are difficult to clear
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...with a dialogue "try reinstalling HP software", and needs a
reboot
- sometimes it scans and after conversion to pdf every page is blank
- very occasionally it scans a document properly
*If the sheet-feeder jams is says to refer to the documentation to
clear it, which doesn't exist. There is no way to clear the jam except
to pull hard & hope. No levers to release it like one would expect.
*Frequently has error ... ...cycled to work again.
Everything has to be started by pressing a button on an application
called "HP Director". There are 4 apps started from this:
1) Scan Picture
2) Scan Document
3) Make Copies
4) View & Print
also Help
also Settings (which are used in conjunction with settings found in (1)
and (2)!)
- Each application has to be exited to return to "HP Director" its a worst scanner and prone to jamming problem
If you are receiving an Error Code 103 or a Paper Jam error,
but there are no pages in the ADF (Automatic Document Feeder), follow
the steps below:
Close the scanning application (such as PaperPort)
Turn off the scanner and the computer
If you have a combination ADF with a Flatbed scanner, unplug the ADF cable from the base of the scanner
Plug the ADF cable back in
Turn on the scanner power
Turn on the computer
Try scanning again
For a Paper Jam or Error Code 103, make sure that the ADF cable in
the rear is connected to the scanner base. Check the flatbed to make
sure that it is clear. A page incorrectly placed on the flatbed may
interfere with a page feeding through the ADF.
If your scanner stops scanning due to a paper jam in the Automatic
Document Feeder (ADF), a warning dialog box appears after a few moments.
To clear a paper jam:
Open the Automatic Document Feeder cover.
Remove the jammed paper and close the cover.
If you are receiving a paper jam error, or if the scanner is
running continuously, check to make sure the paper sensor arm is not
stuck down.
Open the Automatic Document Feeder cover.
Look for the small black plastic arm
When you press on this arm, it should move freely up and down
If the arm is stuck down, please contact Technical Support for troubleshooting options
Hi,
When you put your paper in, check the side clamps are set correct, if there is a gap at one edge, your feeding will be all over the place.
Tuck up the clamps to clamp the paper, not too tight where you bend the paper, but tight enough to hold it correctly.
Regards
Richard
I have a Laser Jet 3050..when I try to load a oaoer to copy or fax, paper does not move...just gears moving but paper is not being pick up...any solutions?
There is most likely a very small piece of paper in the document feeder.
What you can do is take a minella folder or some card stock, open the document feeder cover and shove the folder or card stock through the feeder to dislodge whatever is stuck in there.
The document sensor itself may be knocked out of position.
It can't be the copy paper path since you can print.
You may have a really tiny paper jam. You need to open up unit to get access to feeder properly. Use a torch, jams can be so small you can miss them. cheers lilacgerry
Thank you so much for your assistance with this matter. I was actually able to go online to the Xerox website and get a solution to my problem. Thank you any way for your time. Have a great day.
Marilyn
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