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The capacitors in these plates tend to burn out quickly for being so hot and lack of air cooling circulation. You can test all connection pins on the deck and faceplate with an ohmmeter in ohm setting to see which pins is not sending 25-30 ohms or 5 volts of power
parts.com but you can fix it with jbweld. just remove the plastic with metal piece that is stuck to the volume button ON the faceplate and place it back in the center of the volume button knob. mix both pastes together and apply it aroun the plastic center of the knob. Ps don't add inside the hole where it attaches to the face plate. just follow the directions behind the jbweld pack.
sticking button most likely. I would take the faceplate apart. I suspect it has probhably has coffe, pop spilled on it. Chean the contacts and switches using rubbing alchol then reassemble. yOU MIGHT END UP HAVING TO REPLACE THE FACEPLATE.