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Graeme Northe Posted on Nov 04, 2013
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How do I cancel direct debits - Computers & Internet

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Brian Sullivan

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  • Computers & ... Master 27,725 Answers
  • Posted on Nov 04, 2013
Brian Sullivan
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When subscribing to services or products that require a monthly payment, it can sometimes be a hassle to keep contacting the service provider each month to make your payment.
If you are like many individuals, you will opt to have the payments automatically deducted from your banking account.
While this automatic debit option may seem momentarily convenient, in the long term it can be risky.
Even if you are no longer receiving the products and services, some companies will continue to debit your account.
If you have decided that you no longer want the automatic debits from your bank account to be made, there are easy resolutions to stopping the payments.

Call the customer service telephone number of the company that is making the automatic debits from your bank account.
If you don't have a telephone number for the company, visit the company's website and look for the "Contact Us" link.
Most legitimate companies will have contact information on their site.
Select the option to speak with a billing or sales representative.

Advise the company representative that you no longer want the automatic debits to come out of your bank account.
Be sure to get the representative's name and a confirmation number just in case you later need proof that you did call in and make the cancellation request.

By Mail

Write a cancellation letter to the company stating your desire to stop the automatic debits.
Be sure to include your account number on the letter as well as your signature and the date the letter was written.


Make a copy of the signed letter for your own records.


Mail the cancellation request letter to the company that is deducting the automatic payments from your bank account.
If you don't have the mailing address, you can visit the company's website or contact customer service to get it.
Note that some companies require that your request be submitted within a certain amount of days before the next billing cycle.

Through Card Issuer

Contact your bank or the financial institution that provided you with the debit card if you notice that the automatic debits have not stopped.


Ask the bank representative to place a block on your account or debit card so that the automatic debits are stopped.
There may or may not be a fee assessed by your bank to initiate the block.

Request that your banking institution completely cancel your debit card if the option to place a block on the card is unavailable.
After your old card is cancelled, your bank will issue you a new replacement card.
Ask for the bank representative's name and a reference number for your own personal records.

  • Brian Sullivan
    Brian Sullivan Nov 04, 2013

    Automated payments debited from your checking account or against your credit card can prove to be quite convenient. Automatic debits can be payments for loans, life insurance premiums, cable bills, Internet service and many other transactions. Sometimes you want these transactions stopped. If you decide to open a new checking account the automatic debits should be discontinued from the old bank account. The company responsible for the debits will need adequate notification to keep the debits from going through another month. Review your bank account statement or credit card statement to see which automatic debits are going through. You could have several automatic debit transactions deduction money from your bank account. Decide which ones you want to stop or cancel. Locate the contact information for that particular merchant. Call the merchant responsible for the automatic debit. The toll-free customer service phone number should be on the merchant's statement. Let the representative know you want the automatic debits stopped. The representative will stop the automatic debits per your request. Some companies need four or five days prior to the automatic debit. Without adequate notice the automatic debit may occur one more time. The following month you should not see the charge. Send a letter to the merchant. Sometimes it may be difficult to reach a merchant by phone; if this is the case, the website Credit Info Center recommends sending the merchant a certified letter with a return receipt. It will take a little longer to get your charges stopped by mail. Take a look at your bank statement. Make sure the automatic debits have been cancelled. If the charges continue, follow up with the merchant. Ask for a confirmation letter confirming the automatic debits have been cancelled.

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Related Questions:

1helpful
1answer

I cancelled several subscriptions to O Magazine. Yet one was still in effect and I was charged $59.91. Can u help me cancel the subscribetion to O Magazine.

nothing this site can do to help you
It is up to you to contact the magazine company/ publisher to cancel the subscription and to ask for a refund of the charge of a cancelled subscription
you do this by written communication ( letter or e-mail) stating the date the subscription was cancelled and requesting the refund
if the payment is by direct debit , then have the financial institution stop payment on direct debit to that magazine or publisher
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I logged on to a site, www.recordsbase.com for a free 7 day trial. I had to give them my credit card info so if isn't canceled 2 day prior of the 7 days, the would start taken money out of my account.

yes they will, you need to cancel the trial. no free trial of anything is worth giving your bank details. the small print will say something like " if you dont cancel within 7 days we will take £££ by direct debit every *** " why would they need your bank details for a "FREE" trial ?.. thats because most people forget or dont know how to cancel so they get at least one payment out of your "free" trial . if they do take a payment and its a monthly subscription you will still have to cancel the free trial because if you only cancel the direct debit they can still charge you because they are supplying a service. get in touch with them straight away. ( hopefully you havent signed up to 12 months contract starting when free trial stops )
0helpful
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How can i get in touch about this problem

Phone your bank, and get them to drag the payment back
Thats part of the direct debit guarantee
You can also get the debit cancelled so that it can not be drawn again
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How do i cancel my sapphire membership?

If you set it up with a Debit Card, then simply cancel the card or ask your bank to cancel the Direct Debit...
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Netflix customer service

if you have canceled the account over the phone or in email etc. you should remove the standing order or Direct debit from your bank account this will stop any unauthorised payments going out. request payment to be set back to your account. and close the debit with the bank.
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I want to unsubscribe - I have not given you permission to take any more payments

Do they have your credit card number or debit card number or a direct debit authorisation? Go to your credit card or bank website (wherever the payment comes from) and cancel payment authorization.
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Hollard Policy cancelled

cancel it with the bank and inform them you cancelled it with the company if you can prove that then your bank can refund the money if done by direct debit
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Cancel payments

Automated payments debited from your checking account or against your credit card can prove to be quite convenient.
Automatic debits can be payments for loans, life insurance premiums, cable bills, Internet service and many other transactions.
Sometimes you want these transactions stopped.
If you decide to open a new checking account the automatic debits should be discontinued from the old bank account.
The company responsible for the debits will need adequate notification to keep the debits from going through another month.

Review your bank account statement or credit card statement to see which automatic debits are going through.
You could have several automatic debit transactions deduction money from your bank account. Decide which ones you want to stop or cancel.
Locate the contact information for that particular merchant.
Call the merchant responsible for the automatic debit.
The toll-free customer service phone number should be on the merchant's statement.
Let the representative know you want the automatic debits stopped.
The representative will stop the automatic debits per your request.
Some companies need four or five days prior to the automatic debit.
Without adequate notice the automatic debit may occur one more time.
The following month you should not see the charge.

Send a letter to the merchant.
Sometimes it may be difficult to reach a merchant by phone; if this is the case, the website Credit Info Center recommends sending the merchant a certified letter with a return receipt.
It will take a little longer to get your charges stopped by mail.
Take a look at your bank statement.
Make sure the automatic debits have been cancelled.
If the charges continue, follow up with the merchant.
Ask for a confirmation letter confirming the automatic debits have been cancelled.
http://www.creditinfocenter.com/budgeting/stop-automatic-debits.shtml
3helpful
3answers

I want to cancel my subscription to Cupid.com but it will not accept my password on the cancel account bit, although it will allow me on the site with it. What can I do. I really don't want to be...

If it is a direct debit, just call your bank and they will stop the transactions. Might i suggest in the meanwhile, that you try another web browser? It might be the case that the information is not being sent properly (very unlikely but you never know!). I'd recommend Chrome or Opera, they're both very nice and are relatively standards compliant.

Thanks,
Moza
Aug 30, 2011 • cupid.com
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