When I send a print job to the printer the first page comes out perfect but the pages following the first comes out with a color seperation. It has not told me to replace the imaging units so I don't know if it is them or not. I don't want to replace the imaging units if that is not the cause of the problem. Please help.
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all colors? check the sponge looking roller right side door in correctly, check print try to catch the printer in doing a job open the right side during a job is there toner on the transfer belt across from the sponge roller. does this happen during copy does demo page and meter count page come out ok, try different file also and program pdf or web page etc.
DOES The Meter count form come out blank when you. print it? Does the Test print come out ok in the user setting print form select test print. Is it OK? Go to service mode select each color and print are they OK does the machine COPY OK in color or black and white? Try different computer try different files try adobe try web page try outlook excel etc. mite just be that file try different file same program. Can bad drums or transfer belt or transfer roller the sponge looking roller right side when open.
Utility / Administrator settings (pass:12345678) / Network settings / TCP/IP settings. Select auto IP, or enter it manually. You can check IP address by printing Configuration Page: Utility / User Settings / Printer setting / Print Report / Configuration Page. Press start. Good luck!
The copy track function only keeps track of how many B&W/Color copies/prints are made per user account. There is no record kept on the machine of actual print copy content. That is not to say they might have some other device or software program that COULD give them that information.
When you ask to print the page are you asking for more the one copy? If you are there is a collate check button next to the requested sets box, in the print dialog box. Make sure its not check. Collating the print means your PC sends a copy of the file for each requested copy. IE: you print one page and ask for six copies, your PC sends the file six times, one copy of the file for each print requested.
Also because your printing from a windows application IE: Excel you should be using the PCL print driver as apposed to a PostScript print driver. The time it takes to convert the file into PostScript for the printer to process it is time consuming.