SOURCE: conair steam cleaner sc20 -
If you need instructions go to www.HandBookLive.com. There are videos for GS4 and GS10 under Appliances category. It says that steam is produced in about 5-6 minutes after you turn power on. Also there is a low water indicator light on GS10 that kills power to teh unit if the water level is low. Maybe that's the problem... Not sure if sc20 is similar
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