there is another pots on this topic where someone posted Jarden's phone number...you can probalby also get it on www.crockpot.com
I called on mine (same purchase place and time but they did not ask). they are sending me a new lid for free. mine broke months ago but i have just used it very carefully prying open the lid.
it does sound like there is a problem but at least they are providing a free replacemnet.