Question about HTC HD2 Smartphone

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Phone screen My Screen suddenly stopped working. I cant open screen,, answer calls...ect. I've turned it off takn battery out, cleaned it..What can I do to fix it?

Posted by john lynch on


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When you say cleaned it, what do you mean? Do you mean that you did a factory data reset to the device? I am in Tech support and I solved device issues all day. I have had this issue before come up and it could be one of your apps that you downloaded onto your device that is causing the issue to your device.

Believe it or not there are ugly people in the world that like to miss up other peoples devices with viruses. Your device is like a tiny computer what your computer can get your cell phone can get. The only way to solve the mystery is to put your device is safe mode if your screen starts to work you know that it is one of your apps that is causing the issue and needs to be uninstalled. The other option is to do the Factory reset which will erased everything that you have put on your device so far and will be lost for ever unless you have your device backed up with maybe a gmail acc or your computer or if your provider has something like back up assistance which backs up your contacts and can also back up your media or a memory card. Backup need to be done before any reset is done.If you have any text messages that are important to you you will need to send them to yourself via email.If a factory data reset does not work and it is still doing what it is doing you will need to call your provider or ins. company for a replacement device.

Hope this works out for you

Posted on Nov 02, 2013


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edwin cobb

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SOURCE: The screen is blank but

What i would recommened before any more analysis is concluded is to perform a hard reset. this means that you will lose all data on the phone. if it connect to pc for sync then you can backup before performing a hard reset.
1. holding the two keys above the red and green keys. (the soft keys as they are called.)

2. with your hand still on the two keys use the stylus pen and insert it into the "reset hole". mostly located at the buttom of the phone.

do let me know the outcome of if there is something that u do not understand

Posted on Nov 11, 2010


  • 1 Answer

SOURCE: HTC herm200 phone not working properly.. :(

how can I upgrade my old HTC Herm200 (WM 5.0) mobile phone to Windows 6

Posted on Dec 07, 2010

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