Printer is connected by Lan connection. When trying to scan either with the PC or directly on the printer I receive the following error message. "Unexpected data has been received. Please turn the device OFF and then turn it ON again. Then restart your PC and try the scan again.[TW004]" I have done this several times but still get the error.
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Re: MFC-420CN scanner error
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Many printers will not scan over a network, even when they are supposed to. Try connect to it with a standard USB cable and scan to PC directly. If that doesn't work - you have probably got a faulty scanner.
If the scanner works OK directly to a printer, then your issue is either LAN/WLAN bandwidth or an unstable IP address. Try fixing the IP Address rather than running DHCP address allocation eg set it at 192.168.x.150 where x is the range value for your network. Then set the printer port address on your devices to the same values and try again.
go to printers and faxes (where the printer is displayed). make sure the printer is turned on. you should see a place which indicates some thing like get pictures from scanner. click on it to scan. additionally open my computer to see if the printer scanner image is showing. you right click and select get pictures using wizard from the right click context menu.
Are you scanning from the PC, or are you scanning from the printer?
If the latter, the scanner is trying to send the document to a server software on the PC, which is probably not running; hence the "not connected" message.
Try acquiring a picture using Control Panel -> Scanners -> Acquire Image and see if it works. If it does, you must run (or reinstall) the Control Center software, and configure it as to where to store the Scan-to-File documents.
I had the SAME problem. I have 3 pc laptops and 1 Mac. The Mac could still print, but the pc's were hosed. I called BrotherUSA and this fixed the problem!
Go to your printer and after making sure it's connected to the network with the Ethernet cable, go to Menu > Print Reports > Network Config. This will print a page that shows your printer's IP address. We need to config that address in your Printer, Fax and Scanner settings in Control Panel.
Go to Control Panel > Printers & Faxes. Right click on your printer > Properties > Ports tab. Click Add Port and select Standard TCP/IP Port. Click New Port and click Next on the wizard. Enter the IP address of your printer in the first field (the second one will auto-fill). Click Next and Finish. Printer's done!
Right click on your PC-FAX in Printers & Faxes and Properties. Click on the ports tab and just check the box that you just created for Standard TCP/IP Port. Click OK. Fax is done!
Go back to Control Panel and select Scanners & Cameras. Right click on your printer/scanner > Properties > Network Setting tab. Select the Specify your machine by address radio button and, if it's not already in there, enter the IP address of your printer. Click OK. Scanner's done!
This will work as long as your router is running. You may need to repeat this process after a power outage or if you need to reboot your wireless router. Not too bad, though! I just wish everything was as easy as a Mac!!!