Ink Tank not recognized

I have a brand new Yellow ink tank installed. it printed fine for about a week, but now the printer comes up with an error saying the ink tank is not recognized. this is a Canon Brand ink tank. i've tried removing and replacing the cartridge, but still comes up with the error. HELP!

4 more comments
rhonrob Nov 06, 2007

I have been told that you have to override or reset the printer because of a ship on the ink cartrage, but I still have not gotten an answer on how to do it. Good Luck..............
jabarrett Dec 22, 2007

My ip6700d gives an error message that either the pc ink tank is not recognized or that there is more than one c installed. All the tanks are the originals...we have used the printer very little. The tanks are all full. Not sure why this happens or how it can be fixed.
CLB123 Jan 03, 2008

When attempting to print I get any one of the following error messages:

1) "More than one ink tank of the following color is installed. Black [8]. Use only one ink tank per color at a time." More than one ink tank of the same color is installed.

2) "Ink tank errors have occurred. Open the printer's cover and replace the ink tanks on which ink lamps are off." Some ink tanks cannot be recognised.

3) "The following ink tank cannot be recognized. Black [8]. Printing cannot be executed because the ink tank may not be installed properly or may not be compatible with this printer. Install the appropriate ink tank." Some ink tanks cannot be recognised.

I have found that I can temporarily fix the problem by opening the cover and taking the offending ink cartridge out and putting it back in again. I usually have to do this several times before it sorts itself out.
Anonymous Sep 04, 2008

I am having the exact same problem with my Cannon pixma ip6700d printer. In the past I was able to solve it (can't recorgnize Magenta cartridge) by opening and closing the cover a few times. Now as of this morning I've been trying for over and hour and just cannot get the problem solved. This is so frustrating to say the least and what is really bothering me as well is to see the amout of people having the same trouble. And not only with this model but with other Cannon printers as well. This is a great printer, or at least it was up until a few months ago. I have no idea what to do and any help would be appreciated. I am going to try Cannon Tech Support even though I already know its not going to be of any help at all.
63YVES Sep 08, 2008

I've had exactly the same on my iP6700D, now I tried everything, the Cyan ink tank cannot be recognized. NEVER CANON AGAIN !!! It's already quite scandalous that one has to use their ink (I don't actually have to put BMW petrol in my car, you know...), and now what ??
deanson Sep 12, 2008

I have this same issue - all the same errors occuring and a quick fix used to be to open and close the cover. Then I had to started popping the cartridge (magenta8 for me) in and then out. Soon, I had to do it several times to fix it. Now it won't fix no matter what. It's a useless piece of junk sitting by my computer at the moment... and less than a year old.

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Anonymous

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Here's info on the reset:
When your printer detects a problem with the cartridge you are attempting to use, a flag is set inside the device. This flag may not reset until you perform a hard reset on the device.

1. Verify that the printer is turned on.
2. Open printer's lid/top cover and remove all of the cartridges from their carriers. Close the lid/top cover.
3. Unplug the power cord from the printer.
4. Wait for 10 minutes.
5. Plug the power cord back into the printer.
6. Open the lid/top cover and reinsert both cartridges back in to their carriers.
7. Turn the printer on.
8. Print a test page.

Posted on Dec 10, 2012

Anonymous Dec 10, 2012

Here's info on the reset:
When your printer detects a problem with the cartridge you are attempting to use, a flag is set inside the device. This flag may not reset until you perform a hard reset on the device.

1. Verify that the printer is turned on.
2. Open printer's lid/top cover and remove all of the cartridges from their carriers. Close the lid/top cover.
3. Unplug the power cord from the printer.
4. Wait for 10 minutes.
5. Plug the power cord back into the printer.
6. Open the lid/top cover and reinsert both cartridges back in to their carriers.
7. Turn the printer on.
8. Print a test page.

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30 Answers

Chip(s) not recognised can have number of causes. The most likely one is bad connection between the chip itself (on ink tank) and the contacts (in printer). Just wipeing the chip & contacts with metho can cure the problem.

hope this helps
LC
www.inkbank.com.au

Posted on Nov 09, 2010

Anonymous

I don't have a problem with inks,But i only use genuine Canon ones.

Posted on Sep 13, 2008

Anonymous

If a brand new ink tank is not recognized, it has a faulty chip. I took the chip off the faulty tank and replaced it with another one. That worked for me.

Posted on Jun 12, 2008

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Confirm that the printer is powered on and press the Open button. (The paper output tray will open.)
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Make sure that the ink tank is inserted in the slot that corresponds to the ink tank's color.
Ensure that all the ink tanks are installed properly and the ink tank lamps light red.

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- - On: The printer is ready to print.
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Close the inner cover and the scanning unit (printer cover).

Note:
1. When closing the scanning unit (printer cover), be careful not to jam your finger.
2. When starting printing next time, the print head cleaning launches automatically.