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Posted on Oct 01, 2007

Logitech QuickCam Express: Microphone not working

After completing all the steps of installation, I cannot get my new Logitech QuickCam Express's microphone to work. With the Audio Tuning Wizard, I can get to the step called "Adjust Microphone Volume", but then, when I test the volume with my voice, no sound is sent into the microphone, and I get the message called "Microphone Warning" stating that "little or no sound was detected from your microphone" etc. I bought two of these webcams, and neither will work. I'm pretty sure this problem is occuring because when the Audio Tuning Wizard has a box with a dropdown asking for the correct microphone, it only comes up with SoundMAX Digital Audio, which is the audio system in my laptop (and my laptop does not have a built in microphone), not the Logitech QuickCam Express one. So either how can I add a microphone to my audio settings, or how can I get the microphone to work?

  • 9 more comments 
  • Anonymous Dec 23, 2007

    i just bought a new logitech webcam and i have a regular computer. not a laptop. i went through all the steps ad everything is working fine except for the volume. when i went to record a video, i couldn't hear myself. there was zero sound but 100 percent picture. what do i have to do. i have always fixed all the volume settings on my computer, but still, nothing works. what do i do?

  • Anonymous Dec 24, 2007

    I have the same problem

  • Anonymous Dec 27, 2007

    I have the same exact problem too!

  • jrduffey2006 Aug 13, 2008

    myu microphone is nto being detected somehow

  • RTHAKUR37 Aug 20, 2008


  • hctan109 Sep 01, 2008

    i hv the same problem for both my laptops after installed logitech software..counter party can hear and see me clearly, but i can't hear them at all..pls help

  • Anonymous Nov 15, 2008

    it's driving me crazy.
    is there actually a built in mic?
    i remember during installation it showed a headset talking about audio products from logitech, but i assumed a cam would come with a built in mic...it just makes sense, you know?

    ughh, help!

  • Anonymous Dec 26, 2008

    me to

  • Anonymous Jan 25, 2009

    ugh i did a video with my webcam and it was a singing one and it usually works but it cant tape the sound in it!!!!!!!!!! what do i effin do!:(:(:(:(:(:(:(:(:(

  • Anonymous Jan 25, 2009

    I don't think any audio is getting through the mic (if there even is one, I don't know).

  • mgmorgan19 Apr 17, 2009

    Yeah! Same case for me, I have a Dell and its kind of old, but Im getting frustrated with that haha.


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  • Posted on Sep 08, 2009
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The quick cam express and quickcam chats are the only two models built without a mic in the camera.

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Hey guys,

Every review/spec I have read on this cam so far indicates that there is no built in microphone on the Quickcam Express. Here is one of those sites...


If you still have your box that the camera came in, it should tell you for certain if there is a microphone in the product description on the back or side of the box.

Let me know if there is anything else I can do for you, and good luck.

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If you have windows messenger follow below

Windows XP
Windows Messenger is a native Instant Messenger application to Windows XP. This application can be used to set the output device of your choice. In turn, this information will carry over to the MSN Messenger 7.5 application settings.
Launch Windows Messenger and execute the audio tuning wizard.
  1. Go to “Start”.
    Select “Run”.
    Type “msmsgs” and click “OK”.

  2. In theWindows Messenger, click “Tools” and select “Audio Tuning Wizard”.


  3. Follow the steps which are provided by the “Audio Tuning Wizard” and select your desired Microphone & Speaker device.


  4. Once this process is complete, close the Windows Messenger application.
    The configuration change made through Windows Messenger should now be set in the MSN Messenger 7.5 application.

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When this happened to me with my web cams, Vista has always installed my cameras with the "Look 321P" driver, after I told it to "Search the 'net" for "Drivers". So try that it has worked for me on a number of occasions as I said.
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