We had this problem. I called Bose, and they reported that the 801 error is a hard drive problem. The unit started squealing while I was on the phone to support, and the guy heard it. Said the hard drive was failing.
$200 to ship the unit to Bose to replace the drive. Wish they had a secret warantee for what seems like a common problem.
Just purchased the hard drive off of impact computers.com will see if it works or not i would rather take a chance and spend 100.00 then give one more F@#$ing dime to bose and thier muthr f%$#ing azzes. will post the answer if it works or not in 2 days when it gets here. 03-18-2010
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Hard drive is ****..... impact computers.com hard drive number is MK4026GAX pull out of system and replace look at my other posting for 801 code!!! and dont be a ******** again and buy a bose!! TELL YOUR FRIENDS , FRIENDS DONT LET FRIENDS BUY BOSE!!!!
Sounds like hard drive is failing, 802 and 801 is hard drive problem.
i have same problem. only fixable by bose repair man... tryed to change hard drive myself, changed over, looks same as playing but no sound.
hope this helps:)
common problem with bose other than that i have had not other probs.
Unfortunately, an 802 error is bad. That means hard drive (HDD) failure. This can happen to any hard disc drive, and there's no way to predict it and no way to fix it from home.
If you even try to troubleshoot it (reset etc), you could loose more data (music you've already stored to the system). If you try to access 'stored' music- the error will continue. Also, every time you turn the system off, it checks your HDD, and will probably cause the 802 or 801 errors to display again.
The "Format Unsupported" message may be related, but usually temporary. The 802 (and also 801) errors mean irreversible HDD damage so it doesn't matter.
Call Bose tech support immediately.. They can repair it for $165 and give a new 1 year warranty. And if it's already under warranty they will repair for free. In either case they will replace your HDD with a new one, and transfer any salvaged music files from your existing drive to the new drive.
your hard drive is about to fail or has failed.
If you can still play music from stored area and If you want to keep your songs thats stored on system, turn off at power point and take to bose auth repairer, they should be able to transfer songs across to new hard drive.
I have same problem, this is a common problem with bose.... not good for how much they are. Hard drive is left of cd tray, on its side.
hope this helps :)