Question about HP OfficeJet d145 InkJet Printer

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Scanner failure hp d145 model all in one printer shows scanner failure .if the error message appears I tried to switch off and on then it will work for one or two scanning.all printers are connected to pc

Posted by nassar on

  • 3 more comments 
  • fixit4me2 Nov 09, 2007

    D 145 scanner fault, advised switch off tried many times repeats message after long warming up message.

  • Dezza Nov 19, 2007

    Message: 'Scanner failure, switch off and switch on again' Tried this, it works for a short time then fails again. What's the cause and can it be permanently mended. Derek

  • kcneff Nov 24, 2007

    My HP d145 all in one has Scanner Failure. Power offf then on.

    Cleaned glass both sides used canned air to clean mirrors. Cleaned all rollers in printer.

  • billybobt Dec 07, 2007

    Same problem as described by others. "Scanner Failure, turn off and back on."

  • Anonymous Mar 19, 2008

    just installed hp officejet d145 when I turn on printer it states scanner failure turn off and on. I went through all solutions to reset printer and still have same error message. I



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Scanner failure, turn unit off and back on, does not help

Posted on Oct 11, 2008

  • Anonymous Oct 11, 2008

    how do i reset the machine



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Get the following error message: Scanner Failure Power off then on again. I have done that but it keeps accouring,

it is possible that the scanner has been locked. look for a twisting button with a lock-symbol next to it and make sure it's in the unlocked position. if this is done, restart the printer. if the problem is still there, the printer may have to be repaired in an authorised repair centre.

Jun 22, 2009 | HP OfficeJet d145 InkJet Printer

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Get the following error message: Scanner Failure

It means that the printer is having problems powering the scanner, either the light source is not working or the belt drive or gears are jammed. It is a self diagnosis that is not passing. That is the reason for your problem.

Jun 21, 2009 | HP OfficeJet d145 InkJet Printer

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Hp officejet d145 carriage error & scanner failure

Re carriage error - suggest cleaning the encoder strip. this is the plastic strip running parallel to the drive belt but about 1 inch above it. They frequently become covered with ink spray and so are impossble to read by the carriage position detector.


Only use cold water and be very gentle. also make sure you dry the strip thoroughly before switching the machine back on.

Re scanner problem 2 possibilities.
(1) make sure printer power cable is connected directly into wall socket not through an extension cable. This can reduce the voltage getting through to the scanner lamp.

(2) if that don,t work then I suggest you take the scanner apart and clean the reference strip. this is a white bar on the scanner glass which tells the machine what the light level is. This can be a bit tricky so if you've never done it before consult someone who has or get back in touch with me. HP don't want you to do this but it sometimes works.

Dec 11, 2008 | HP OfficeJet d145 InkJet Printer

1 Answer

Scanner failure

replace the scanner or the whole unit. only way I have found is to replace the top half of the machine

Oct 16, 2008 | HP OfficeJet d145 InkJet Printer

3 Answers

Scanner failure

All over the web the concensus seems to be disassembly and cleaning bulb, mirros and/or the glass and a calibration strip. Mine has the same error, and I'm gonna try the cleaning those locations. This forum mentioned a disassembly procedure for the D145, I hope it's the same for the 7100 series (7140XI) I'll post back my success.

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We need to know Brand and model

So you need to tell us you have a HP all in one laser printer/scanner first!

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HP Photosmart 2575 all in one...
Working in all areas... except scanner. Cannot scan document.. message states 'error communicating with device'

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It could be the bulb. Sometimes disassembling the scanner and thoroughly cleaning the glass and mirror will help.

Jul 20, 2007 | HP OfficeJet d145 InkJet Printer

1 Answer

Scanner failure

Checxk the manual for FAQ's Check makers tech help site,looks like a service job

May 10, 2007 | HP OfficeJet d145 InkJet Printer

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