- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
if their is a sound from the internal speaker then the problem is with in only in the earphone jack or in the connection. to access the internal part of the tv you need to remove the rear cover. locate the earphone jack terminal re soldered and check the connection at the board ( PCB). you can check also the continuity, attached powered pc speaker then use an analog tester and check weather their is a connection coming from the stereo input jack going to the terminal of the earphone jack of the tv. if no connection replace with new earphone jack. good luck hope this can helped.
You will need professional help on this, the laptop must be dismantled down to the motherboard level to access the problem. The earphone jack may have to be replaced and requires a high degree of solder skills to remedy the situation.
Some devices such as yours have a 4 conductor jack, (used for earphones and microphone) and most earphones have a 3 conductor plug. They are not compatible. This would be my first guess. Second is earphones and earbuds get tossed around, put into pockets, etc. The cords can get damaged, and not be visible from the outside as the wires inside are very delicate. I would try a set that works in a different device.
Usually this is a problem with the wires in the earphones themselves actually being broken or the connection on the earplugs is too small. I suggest borrowing another pair of earphones to make sure the problem actually is in the Zen. If another pair works, you know the issue is the earphones. If the problem remains even with different earphones, take a look in the earphone jack hole to make sure nothing is stuck in it like paper or something. If everything is clean, the earphone jack or its soldered connections inside the Zen may be cracked and will require the unit to be opened and serviced.