The fax machines copies perfectly and receives faxes as well, but it does not allow us to send faxes. Every time I have tried, it says "check document". Not even using the fuction "Quick Scan". I have already clean the fax everywhere with an kind of air spray.
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some new fax machines has, fax memory older models dont, so if your fax machine is old. the fax has been lost, because when printing is one time (dont preserve on fax memory, only the comunication numbers. try talk to your fax senders send again a fax copy,
Have you tried replacing the ribbon cartridge? If that doesn't resolve the problem, then there is a fault with the thermal imaging head. You did say both Recieved faxes and copies, correct? If faxes you send out are clear, then the above mentioned would be correct. Let me know, please.
You might have a job stuck in memory. Message window should say 00%.
press Function key
press 7 key
press monitor key slowly 4 times
press * key
press 6 key
scroll down to ALL JOB CLEAR
wait for reboot
Check the send/receive settings. A lot of times, these all-in-one machines have auto answer settngs so that the fax machine does not answer every phone call with a fax signal. Go into the menu and see if you have auto answer off or on, and then also check to make sure if you need an answer code to answer the fax when auto answer is not on.
just check there wilkl bi mention face up or down .if not mention no problem just make a copy by putting face up and one copy by putting it face down.one time u will receive white copy and one time u will receive print on paper .when u will receive print check this is face up or down .after confirm just send fax
sleep mode is just a status of the machine when it is in idle mode.you cannot turn this off however you can delay the time before the unit goes into a sleep mode.it has nothing to do when you are sending out faxes.so here are a few things you need to check when sending a fax (1)dial tone by pressing hook/hold button (2) insert the doc into the adf, make sure it will change to "enter fax # and start,or copy press copy (3) dial the number (4) wait for fax tones of the receiving unit before you press start. now if you can hear an operator on the line,that has to be verified with your phone company since brother machine does not restrict incoming and outgoing faxes UNLESS that is restricted from your phone line.
More than likely (since the problem is with sending and copying only) the mirrors inside the fax machine need cleaning. However, depending on what type of fax machine this is, this could be a pretty involved job. If you are pretty comfortable with taking covers off, you might try it, but if its a pretty expensive fax machine, I would call a professional.
hope this helps!!!
If you can copy ok you have effectively ruled out your machine as you have used both the scanning and printing mechanism of the machine.
It will probably be the fax on the other end as if it sends a poor quality page that's all your machine can receive, a poor line can also cause problems if it is from multiple faxes. If so have your provider check the line (you probably hear static on the line).