Question about HP DC3000 (Q2114AR) DVD+RW Burner

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When create disc is going through transcoding...

When it gets to 6% is automatically shuts down and shuts down the whole computer. I'm able to burn CDs but not DVDs I upgraded the system but still have the problem.

Posted by puddles on

  • 4 more comments 
  • puddles Sep 30, 2007

    Itis a hp dvd movie writer dc3000

  • puddles Oct 04, 2007

    I'm using the program that came with my writer

  • puddles Oct 04, 2007

    I keep trying...this time I got up to 76% before everything shut down.

  • puddles Oct 04, 2007

    I have a compaq Armada E500 which I had upgraded to more hard drive and more memory.
    I also had wireless internet connection added. Things that I have tried are I unplugged everything connected to the USB port except hp dvd movie writer dc3000.
    I'm using the writer to make a slideshow with music. I get to the part where to create the disc it does the check and then transcoding. Transcoding has reached as high as 76% but I'm only wanting to write 1.09GB or 23% of the available space on the blank DVD. When I had this work done on my computer it was changed from 32FAT to NTFS file system. Would that be the problem?

  • puddles Oct 04, 2007

    I've also uninstalled the unit and reinstalled, upgraded and then went back to the original.
    Oh yes, when I did drive troubleshooting there was an Internet explorer script error. Line 11, char 7, Error: Object doesn't support this property or method
    Code: 0
    URL mk: MSITstore:\windows\help\tshoot.chm:/hdw_drives_result.htm
    "Do you want to continue running scripts on the pg."

  • puddles Oct 05, 2007

    It is a laptop that I have.



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Could you tell is if you are using a third party disc authoring software like Nero or something that came with the drive?

Posted on Oct 01, 2007

  • Anonymous Oct 04, 2007

    Try burning the DVD with the windows utilities instead of the software that came with the drive.
    Just select the files in explorer right click and send to..(the DVD drive)

    If you are trying to copy movie DVD's then could you let us know?

    What system did you upgrade? Operating system or hardware? The whole computer?

    Please give much more info, it's hard guessing what could be wrong. Heck I don't even know if you're using windows! :)

  • Anonymous Oct 04, 2007

    Thanks for the extra info.

    Transcoding is an intensive CPU user, could it be that the CPU is overheating?
    If the computer shuts down at different times during the same transcoding process then temperature could be the problem.

    Changing from FAT32 to NTFS is unlikely to be the problem.

    The page errors you got doing the drive troubleshooter are unrelated to the hardware problem but to try to cure it in Internet explorer goto Tools>Internet Options >Advanced >Restore Advanced settings.
    This would be an bug in the troubleshooting pages not the drive. The default settings should ignore the script errors.

    I suggest checking the fans are all working properly in the PC and the heatsinks are not clogged with dust.
    If that doesn't help then try reducing the CPU speed in bios, It'll slow the transcoding but might prove if overheating is the problem.

    Good luck, and come back to comment soon there may be more things to try..



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