If the WIDE button on the remote control isn't changing the aspect ratios here is what I can tell you:
Normal is not available when you are watching a 720p, 1080i or 1080p source.
If 4:3 Default is set to anything but Off, the Wide Mode setting changes only for the current channel. When you change channels (or inputs), Wide Mode is automatically replaced with the 4:3 Default setting for 4:3 sources. To retain the current Wide Mode setting as channels and inputs are changed, set 4:3 Default to Off.
4:3 Default is not available if Auto Wide is set to Off.
The owner's manual can be found here:
https://docs.sony.com/release/KDL32FA600-EX301-EX400-EX401-EX500-EX501.pdf
If you still can't get the aspect ratio to properly work you may need to do a power reset or perform a factory reset: https://us.en.kb.sony.com/app/answers/detail/a_id/38403/c/65,66/p/61659,62766,63066/ Just make sure to note any special picture or sound settings you may have made.
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