When trying to print a PDF document the printer will jam. All other
documents will print. Have reloaded Adobe, and reinstalled printer
program and problem continues.
The problem is an incompatibility between Adobe Acrobat and HP Photosoft software... the solution is to stop using Adobe Acrobat software as your primary PDF reader... to see why and what is the alternative continue reading...
I had several Windows XP laptop/netbook/desktops running on my home wireless network perfectly. Then I had to replace the desktop with Windows Vista, and that's where the problems started. Despite updating the HP driver software, the Photosmart printer would not work with the Vista machine unless it was physically connected through the USB port. But this solution created a new problem with the wireless XP machines, they would now cause a print jam every time I printed a PDF. I had Acrobat Reader on one machine and Acrobat Pro on the other. Any other file format would print fine... I could print a PDF from within Adobe Photoshop... and re-installing the old HP driver software eliminated the problem (but then the Vista machine wouldn't print anything)... thus the problem had to be Acrobat.
With the newest updated HP software in place I uninstalled Acrobat Reader and installed a freeware readers. THE PROBLEM WAS SOLVED. I tested three and all printed PDFs to the HP Photosmart printer with no problem. I tried Adobe Acrobat again, and it jammed. These freeware PDF readers are all small and fast compared to Acrobat which is big, bloated, and slow.
My suggestion is to use Foxit, which is the easiest and fastest, and seemes to work as a plugin with all the browsers (IE, Firefox, Chrome). You can get it from trusted sites like CNET ( http://download.cnet.com/Foxit-Reader/3000-10743_4-10313206.html ) or from the company ( http://www.foxitsoftware.com/pdf/reader/ ).
BTW, I do maintain Acrobat Pro on one machine because of the advanced features I use, but I configured it to not be the default PDF reader and print through Foxit on my home network.
By the way, ANYONE WHO SUGGESTS CONTACTING HP SUPPORT ABOUT PRINTERS THIS OLD IS BEING LAZY OR NOT PAYING ATTENTION... HP WON'T HELP UNLESS YOU PAY FOR THE INCIDENT, AND THEN THEY TELL YOU TO DO THE OBVIOUS (i.e., install new drivers) WHICH DOESN'T WORK, WHEREUPON THEY WILL SAY IT'S NOT AN HP PROBLEM BUT THE "OTHER GUYS" PROBLEM. Many people have played this game with HP before so don't waste your time and money expecting a different result.
I found that .pdfs can be printed on the C6180 from the Adobe reader as follows. When the Print window comes up, select Properties and then select 'Fast and Economical' printing. This almost projects the page across the room, but works for me.
However, I like the idea of using a different .pdf viewer.
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If your printer is still under warranty you chat either call hp or get tech support from hp.
here's the link
https://wimpro.cce.hp.com/ChatEntry/Chat.aspx?productOID=1153494&productLine=5M&productSNI=hpphotosma1153698&productName=HP+Photosmart+C6180+All-in-One+Printer&productCategory=421635&SCOID=238445&h_cc=us&h_lang=en&lc=en&PSOID=1153695&lang=en&cc=us&y=9&x=8
Mark
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The PDF document I am attempting to print are emails and not from a web site.
Are you printing pdf directly from web or e-mail?
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