Question about HP LaserJet 1320tn All-In-One Printer

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Hp1320 will not print multiple copies

I just got a new computer with vista, and now my hp1320 will only print ONE copy of a document. other printers will print multiple copies. what is wrong?

Posted by kathy312 on

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Anonymous

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See if problem happens in tray 1 ! If problem still persists do a cold reset on printer, but make sure you have all the jet direct settings to reapply if necessary.
mrlazerworks

Posted on Aug 12, 2009

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It seems to be an issue with the printer drivers on the computer,You need to check for any
queued documents,if they are there,if yes,delete them,if not go ahead and unintsall the printer drivers from the controlpanel>printers and faxes and then restart your computer and then try a plug and play if its a USB printer or if its a network printer check for the ip
address on the printer as well as the computer,they shuld be the same on both or it will not work,this should resolve your concern.

if you want a technician to do the entire troubleshooting for you.You may get in touch with one of the techbuddies,they offer free technical support for such issues.
you may get them at
http://tinyurl.com/m7ghqz

Posted on Jun 22, 2009

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1 Answer

When I print a one page document, tray 1 prints on multiple papers at a time. 1 page prints on 5 pages.


If you don't have a manual, you can find one here

My guess is either on the printer or the driver. Skimming the manual, it doesn't seem that you can set the default number of pages printed per sent print job on the printer, but that is something I would look into. This is a nice office printer, perhaps the printer is set to print multiple copies of everything it is sent. You could determine if it is the printer or driver/computer by printing to it from another computer.

If it is the computer, go into the control panel and select the properties for this printer. In there, check if the number of copies is improperly set to 5. This would happen for every print job sent from this system.

Does it print 5 copies of documents sent from different programs (i.e. Web Page, Word, Excel)? Quite possibly, one time you set it to print 5 copies and that application retained that as default. In that application, rather than clicking "print" click "printer setup" and look through the settings to see if it is requesting multiple copies.

I am 95% sure one of these three solutions will solve your problem.

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Possibly two problems here.

1) Printer on before PC to get a print - an IP address problem ??

Is the IP adress of the printer a STATIC address (usually works better and more reliably), or is obtaining its address from a DHCP server (typically a router, wireless router etc)

Doing an Information print (MENU, ENTER, ENTER) should tell you how the printer is set.


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1 Answer

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