Samsung Yepp YP-Z5QB MP3 Player Logo
Posted on Sep 29, 2007

Samsung YP-z5 won't connect to the PC!

I've had my YP-Z5 for about nine months now, and some time ago it started getting weird. At first, I noticed that my background reseted to the default, blue one every time I restarted the mp3. The clock in the upper-left corner also changed from 24h-format to 12h each time as well. Also, the only way to reach my songs are from "Browse Files" (The Recordings are still there though). I've tried to press the reset button several times, but it won't help any. The worst problem is that the mp3 refuses to connect to my PC! When I plug it with the USB-cord, it says "Connecting..." like usual, but instead of changing to "Connected" it zaps back to the menu where I can listen to music. Every now and then, it makes a new attempt at connecting, but never succeeds. I can still charge it, though. It worked perfectly fine before, and we haven't really done anything with the PC since then. ANY kind of help would be very appreciated!

  • 1 more comment 
  • FLC9 Nov 08, 2007

    I am having the exact same problem. I have had my player for about a year and up until now I haven't had any problems. Now I can't sync to it at all and my computer won't even register that it is plugged in. I took it back to the place I bought it and they said that there was nothing I could do to save it!! Does anyone have any ideas?? Any help would be appreciated :o)

  • Pauline Long Oct 30, 2008

    My player says it is connecting but never does so and the PC does not recognise it is plugged in to it. It also says that there is a playback error.

  • Pauline Long Oct 30, 2008

    My player says it has a playback error and appears to be playing all the time.



    It says it is connecting but never gets connected.



    My PC never recognises that it is plugged in.

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2 Answers

A

Anonymous

I had a similiar problem with mine so i sent it back as it was still on guarantee. i recieved a new one and the old fixed one on top . i was relly pleased with this but now my new ones playing up and simply wont go to the menu, it just stays on the samsung logo screen. if yours is still in guaratee time then i would advise for you to send it back. there are quite a few people on the internet who are also experiencing the same problems. there is obviousl something wrong with the technical side of things to do with the mp3.

A

Anonymous

Oh i think i might know the solution

connect something else like a usb disk to ur computer when it does go to the right bottom corner of the screen where the time shows. then u should see a green arrow on something black icon. double click. that thing shows that ur usb is connected then connect ur mp3 to the computer it should work...but it might not

if u hear that ring noise as soon as u connect that mp3 to the computer u are safe but u have to try other things...

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UMS mode allows the Z5 to interface to the computer as if it were a removable hard drive. You can then use Windows File Explorer to manage the files in the Z5.

To get into UMS mode, connect the Z5 to the USB port while simultaneously holding down the "return" button (the top of the square keypad) while connecting. This will put the player into UMS mode for that connection period only.

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(5) Open a File Explorer window, and find the YP-Z5 device.

(6) At this point, make sure the Z5 is fully charged and has at least 30MBytes of free space.

(7) Copy the file "Z5Update.dat" to the root directory of the YP-Z5 device.

(8) Now disconnect the Z5 from the USB port.

(9) The Z5 will display the option to upgrade to the new software, or to cancel.

(10) Select "Upgrade". This will power off the Z5.

(11) Connect the USB cable to the Z5. Now it will upgrade the firmware under USB power. DO NOT DISCONNECT THE USB UNTIL THE UPGRADE FINISHES. After finishing the upgrade, new firmware will be started automatically.

(12) Check the version information in the "Settings > System Info > Version" tab.

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This might help getting it connected to the computer.

UMS mode allows the Z5 to interface to the computer as if it were a removable hard drive. You can then use Windows File Explorer to manage the files in the Z5.

To get into UMS mode, connect the Z5 to the USB port while simultaneously holding down the "return" button (the top of the square keypad) while connecting. This will put the player into UMS mode for that connection period only.

If you upgrade to the new firmware, you have the option of making it always connect in UMS mode.

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(1) Download version 2.37 or newest of the Z5 firmware http://www.samsung.com.

(2) Unzip it to get the file named "Z5Update.dat".

(3) Disconnect the Z5 from the USB port.

(4) Reconnect the Z5 to the USB port while simultaneously holding down the "return" button (the top of the square keypad) while connecting. This will put the player into UMS mode for that connection period only.

(5) Open a File Explorer window, and find the YP-Z5 device.

(6) At this point, make sure the Z5 is fully charged and has at least 30MBytes of free space.

(7) Copy the file "Z5Update.dat" to the root directory of the YP-Z5 device.

(8) Now disconnect the Z5 from the USB port.

(9) The Z5 will display the option to upgrade to the new software, or to cancel.

(10) Select "Upgrade". This will power off the Z5.

(11) Connect the USB cable to the Z5. Now it will upgrade the firmware under USB power. DO NOT DISCONNECT THE USB UNTIL THE UPGRADE FINISHES. After finishing the upgrade, new firmware will be started automatically.

(12) Check the version information in the "Settings > System Info > Version" tab.

Now you can turn on the UMS only option.
Settings / System Info / UMS Only = On
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