- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Clearing the Maintenance Count and Service Message: HP LaserJets
If the display panel on your HP LaserJet reads "Perform Printer Maintenance", "Perform User Maintenance", "Maintenance Kit Low", "Maintenance Kit Very Low", or anything along those lines it means your printer needs a preventative maintenance kit, which includes a fuser and various rollers. Once you have installed the maintenance kit the message will only go away if you clear the maintenance count.
Most of the time the problem can be resolved by reseating the printhead cable which can be accessed by opening the back cover of the printer. If that won't resolve the problem, I recommend to have it serviced. It's a possible defective printhead.
f the printer continues to post a 930 Printhead Error,
it thinks the wrong printhead unit is installed.
If the printer was recently serviced, make sure the correct parts
were used. This is especially true if the parts replaced were either
the printhead unit or the printer's engine/system
board. It is in one of these two parts that the printer is
detecting the problem. Note:
If you are the person repairing such a printer, please be aware that
parts from different, though similar, printer models may not be
compatible with this printer. Also make sure to check the laser cable
going from the printer's engine board to the printhead unit, as it reads
If the printer was not recently serviced before this error occurred
and powering the printer off and on does not help, the printhead unit
and possibly the laser cable or the engine/system board to this printer
may need to be replaced.