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Anthony Bowenford Posted on Oct 24, 2013

My dell E6400 laptop works for a while then it crashes and then restart again. What could be the problem?

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Rich Barnett

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  • Contributor 13 Answers
  • Posted on Oct 24, 2013
Rich Barnett
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Unfortunately you are not alone on this matter. Most of what I am finding for the problem is software related. The general consensus is that the E6400 with Win XP has some big issues. Remove all of the pre-installed dell software, especially Dell Control Point, this is typically the cause of repeated bluescreens and frequent drops in Wifi and WLAN connectivity.

If that doesn't salve it you will have to get more technical. You need to be sure that the BIOS SATA Operations setting needs are changed from IRRT to AHCI because IRRT is supported in Windows 7 but not Windows XP.
Also check to see if the CD Drive is being recognized. If not check to see what version of BIOS, audio and video drivers are installed on the laptop. As of May 2010 - the latest versions for Windows XP Professional SP3 32-bit operating systems were as follows:

1. BIOS - A20 (E6400A20.EXE)
2. IDT Audio - 5.10.0.6274, A11 (R267815.exe)
3. Intel Video - 6.14.10.5029, A07 (A07_R212481.exe)

Dell reported they have had many cases with lockups and freezing on E6400's and the majority of the cases were resolved with updating the Intel Controller driver. Also, updating to the latest bios would be prudent if not done already. The system would need to be running either AHCI or IRRT Sata Operation in the bios to install this update though.

Go to http://www.intel.com/p/en_US/support/detect?iid=dc_iduu and click on the "Check your system for updates" button.

The other drivers you should be able to get from the dell website http://www.dell.com/support/troubleshooting/us/en/19/Product/latitude-e6400?~srd=true&sk=e6400&scat=sup

4 Related Answers

Anonymous

  • 225 Answers
  • Posted on Oct 04, 2009

SOURCE: dell latitude e6400 hard drive failures - is this

have you tested the hdd? i believed dell system has quick test for ram and hdd. try this one, turn off system, press and hold on the Fn key then press once the power button while holding the Fn key. a quick test will appear to check the integrity of the hdd. if the hdd failure after the dell logo then like msgs such as no device found just try to reseat the hdd. this will not void your warranty since the hdd is a customer replaceable unit according to dell terms.

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Anonymous

  • 249 Answers
  • Posted on May 02, 2010

SOURCE: dell latitude e6400 laptop webcam?

For the Dell Latitude E6400 The Webcam is actually optional. To check whether you have it on your laptop look at the top of your screen. On the left of the display latch, you are supposed to find 3 items there if you have a webcam. The left most side is the microphone, so it is actually a very small hole, followed by a small light, the indicator for the webcam and a small circular one that is the webcam. If you do not have any of these on the left side of that latch then your latitude did not come with a webcam.

vinceisaac

francoise cleofas

  • 2432 Answers
  • Posted on Jul 19, 2012

SOURCE: dell latitude e6400 freeze

might your memory is low or need replacement.

Anonymous

  • 32281 Answers
  • Posted on Oct 09, 2012

SOURCE: Dell latitude e6400 laptop webcam? i have dell latitude e6400 but cannot find the webcam. i can find a smaill hole at the top of my screen at the left side but i don't know if its a webcam.

Yes this model Dell has a built-in 0.3 megapixel WEBcam. It is located at the top of the screen.

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Hello, Am using latitude E6400 but after formatting and reloading window vista(cleanup), i could not install and use my webcam(integrated system webcam). Device Manager shows Integrated webcam to well...

Hi

i would go back to device manager and un install the webcam and restart the laptop
to see if windows will cure the problem when it restarts

if not have a look in your programs to see if the dell has provided some software to re install
software and installations

failing that go to

www.dell.com


search for your model and operating system
and find a new driver for your webcam

hope this has helped you
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