Hose is not getting any suction

If the suction on your Dyson Ball Cleaner Head stops when the head is attached, it could be due to a problem with the head itself or with the vacuum's hose and wand. Here are a few things you can try to troubleshoot the problem:

1. Check the hose and wand for any blockages or kinks. Remove any blockages or straighten out any kinks to restore suction.
2. Check the hose and wand for any visible damage, such as holes or cracks. If the hose or wand is damaged, it will need to be replaced.
3. Check the connection points between the hose, wand, and cleaner head to make sure they are secure and not loose.
4. Check the filters to make sure they are clean and not clogged. If the filters are dirty or clogged, they can reduce suction.
5. If the problem persists after trying these troubleshooting steps, you may need to take the vacuum to a repair center for further diagnosis and repair.

I hope this information is helpful! Let me know if you have any other questions.

My attachments have little vents you have to make sure you press the attactchments down firmly on the stem fully so the little vents are covered

Hello,

When the Cyclone Assembly on the Dyson is not spinning around, it usually means that you are loosing suction somewhere. This can either be caused by a clog, suction leak, or dirty filters. I will give you detailed step by step instructions along with pictures on how you can diagnose this.


Possible Problem # 1. Turn the vacuum cleaner upside down so the brush roller is facing upwards. I found the easiest way to work on it is to put it on a counter top or work bench. On the left hand side behind the roller brush you should see a flexible transparent hose that goes from the motor to the agitator housing. This hose actually has a lot of strain on it when the vacuum cleaner is in the vacuuming position with the handle down. When the first few series of Dyson DC07 models came out, they didn't make this hose long enough, so when the handle was in the reclined position, it would put too much stress on the hose, and cause the hose to actually crack, usually right where the end of the hose that goes into the agitator housing. Examine your hose and see if you have any visible cracks in this hose. If you need to you may just remove the entire hose assembly by pulling on it. It will easily come right out of the machine so you can inspect it better. Here's a picture of where the hose usually cracks:



If you do find a crack in this hose, the this hose needs to be replaced. Here's a direct link to that hose on our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part # 904219

Possible Problem #3. Dyson's in general are prone to clogging. There are a few clog ports throughout the vacuum cleaner that were added there due to Dyson prototypes becoming clogged at these points. Here are pictures of how and where to check for these clogs. Simply remove the suction port covers at both of these locations:





hope this helps you .........

check all your hoses all the way down

Hi Stacy, it's Jack at Dyson.

This issue you've described with your DC41 sounds unusual, as the changeover valve will divert suction to the cleaner head automatically when you recline the machine into the vacuuming position. If it's not doing this, it's possible you have a blockage somewhere in the cleaner head, internal hose or changeover valve.

To check for this, please follow the steps shown in our online Support guide: http://www.dyson.com/support/dc41/dc41-irspu/diagnosis-root-menu/performance-flo-area-check-dc41/flo-brushbarvid-dc41/redirect-to-performance-flo-base-dc41-checking-the-internal-hose/performance-flo-base-dc41-checking-the-internal-hose

If you'd like some further advice after you've given us a try, please email our experts with your details at [email protected]. Someone will be in touch to help as soon as possible

Hi there,

Sorry to hear you're having difficulties with your DC28. If you're having trouble removing the wand, the hose may have been twisted the last time you replaced the wand on the cleaner after use. To release it, try following these simple steps:

• Pull up the wand as far as it will go
• With the rear of the cleaner facing you, follow the hose down to its base, then stretch the loose section of hose away from the cleaner
• Pull the hose release tab to detach the base of the hose from the cleaner
• Allow the hose to untwist itself
• Reattach the hose to the cleaner
  

You should find that by detaching the hose and allowing it to straighten itself, the wand is able to move freely. However, if you're unable to do this, please get in touch with us directly so we can help you further. You can call us free on 1866MYDYSON, or email [email protected]. One of our experts will be happy to provide the assistance you need.

Kind regards,

Jack
Dyson Customer Service

Here is something to try. Follow the hose down to where it snaps into the main base. My hose has come loose a couple times. There should be to clips that you can pinch to remove the hose. Make sure it is fully snapped in.

When you remove the hose, is there suction coming through that rectangular hole?

try completely cleaning it out and clean the filter or get a new one. sometimes when my vaccuum has low suction theres dirt clogged in the hose or the vaccuum itself. try cleaning it out and if that doesnt work try and see if the settings are messed with (if there are different settings of course)

Hello,

This is actually a very common problem that we see for repair on Dyson Vacuums. Usually what happens is that the vacuum doesn't loose suction like most people think. You can test this by feeling the suction power on the hose. If you have suction coming from here, then most likely the machine isn't clogged.

What happens is that the bottom soleplate on the vacuum cleaner can easily be re-installed the incorrect way. If this happens the brushes on the vacuum cleaner can not even hit the carpet, which makes the vacuum feel like it's not picking up, but when the suction is tested from the hose it has plenty.

We see a lot of Dysons come in for repair with this problem. The bottom plate is not flush with the rest of the vacuum cleaner. Here's a picture of what an improperly installed bottom soleplate looks like:



When the bottom plate is put back on the vacuum, you should make sure that the bottom plate (the purple colored part in the picture) is flush with the agitator housing tray (red part in the picture). If not, the brushes will not hit the carpeting, and the vacuum won't really pick up anything.

This is how a correctly installed bottom soleplate should look like:




This should be the first thing you should check on your vacuum cleaner as it's the easiest and most common solution. If this doesn't fix your Dyson, please just use the Clarification Request form, and let me know which exact Dyson model you have, and whether the vacuum has suction power from the hose, whether the brushes turn when set to the carpet setting, and how old the vacuum is. I'd be happy to try and further diagnosis the problem with you.

I hope that this was helpful to you. If it helped you, please be sure to rate the repair as helpful by clicking the thumbs up icons in the top right hand corner.

Thank you very much,

Chris J.
GoVacuum

Hi its Darran at Dyson.

Check that the brush control dial is in the centre position when upright and then moves forward when the head is released. If the brush bar is still not spinning when switched on in the vacuuming position, check the base for blockages and remove any threads or hairs from the brush bar as outlined in your user guide or on our website.

If you are still having difficulties, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service