HP OfficeJet 7410 All-In-One InkJet Printer Logo

Question about HP OfficeJet 7410 All-In-One InkJet Printer

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No Power to printer?

I have an HP OfficeJet AIO 7410 printer. No power. Nothing. tested AC/DC brick and was getting +/- 34 VDC. Plug into printer and nothing. Does anyone know if there is a fuseable link inside the box? When I crack the back what should I be looking for? Is there a reset button or code? Thank you,

Posted by warrenrk on

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  • machee Nov 09, 2007

    I Have the HP OfficeJet 7410 All-In-One InkJet Printer and when i plug it up to the power source, which is an AC/DC adapter, input: 100-240V ~ 50/80Hz 2000mA max, output:31V==2420mA, NOTHING happens. No lights, no sound, nothing. Its like i don't even have it plugged in at all, because i get no response. NEED HELP please!! Anything at all would be helpful because i don't even know the first thing about what could be wrong. Thank you.

  • Anonymous Nov 10, 2007

    I Have the HP OfficeJet 7410 All-In-One InkJet Printer. When I plug in the printer, the LCD panel is lit with the HP LOGO and HP Invent message, no lights or other messages appear. I called HP Support and they tried to walk me thru several resets - # 3, #6, #9 to no avail. They also had me plug in printer at another outlet. Printer still not working. I wonder if a power outage caused this problem. Power went off in building for a second and came back on. This has not been a problem in the past but maybe it was a factor in causing this current power problem. I wonder why HP designed this expensive printer without placing a fuse in the electrical power circuit.?

  • Anonymous Nov 12, 2007

    I have had the same thing - screen lights up with HP logo but nothing else. HP support did not help. I have had it for just over a year with very light use.

  • LAGood Apr 22, 2008

    Mine is doing the same...Plug into different outlets...unplug from the computer...tried #3, #6, #9 and # Cancel and the HP display lights but the power will not turn on ....out of warranty only had 2.5 years...And I agree you would think HP would make a printer at this cost last a little longer...Also, I did not have any power surge...it just simply quit working.

  • Anonymous May 12, 2008

    I have same problem. Printer was working fine and has always been plugged into UPS power supply which conditions elec. signal and provides surge protection. Non of the other devices plugged into this UPS are having any problems.

    E-mailed HP tech support via HP web site. Gave them serial number and described that printer would not "boot" up. When power supply is plugged in the HP log and Invent are displayed with gray scale line that moves from left to right. Does this for 30 sec. then display goes blank and it starts all over again.

    HP said to do the #3, #6, #9, etc. Nothing helped. They said it was a hardware problem. REALLY.....I had already figured that out! Said it is out of warranty and I would have to find local service center.

    I will be calling them. Mine has the 59 as 3rd and 4th digit in ser number which other posts have indicated they have extended warranty period on.

    I will let you know what happens.



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A related problem to what I had. I'm trying to go around to all of the messages that had my problem and update it with my fix for everyone now and in the future. This SHOULD work for people who have the small LCD screen light up with the HP INVENT logo, and never get anything more. Please view a how-to I wrote on how to disable the wireless feature on this printer and hopefully bring it back to life.


Posted on Jan 31, 2009



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I had same problem. Called HP technical support. After spending 30 min on phone they first sent out replacement power brick which did not fix it, then replaced entire printer.

Posted on Nov 09, 2007



Having the same issue.  Tested the brick and was getting power out, opened up the back of the printer and was not able to determin where I should be looking or a good place to put a power meter to see if the board is bad.

Posted on Oct 19, 2007

mukhtar21 shaikh

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  • HP Master
  • 2,022 Answers

May be your adoptor is faulty check your power cable and the paoer switch button .

Posted on Oct 01, 2007

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1) The jack your AC adapter plugs into on the motherboard, is the DC Power Jack.
Motherboard out of case, power to motherboard, take your multimeter and see if you are getting 19 VDC at the DC Power Jack's positive solder joint, on motherboard.

The center pin of the jack is Positive. (The inner cylindrical shell is Negative)
Follow the DC Power Jack's positive pin from the Center of the jack, to the motherboard.

You probably won't be able to touch your meter's Positive (Red) probe, to the DC Power Jack's positive pin under the jack; so touch it's solder joint on the opposite side of the motherboard.
(DC Power Jack should be soldered close to the motherboard, is why)

Of course also touch the Negative lead, (Black probe), of your meter, to the Negative, (Ground) solder joint for the DC Power Jack.

Getting 19 volts DC?

See if there is a cracked solder joint, for any of the DC Power Jack's pin connections to the motherboard.
ANY perceptible movement of the DC Power Jack on the motherboard, indicates a bad power jack, and may indicate a broken/cracked solder joint.
Center pin of DC Power Jack is loose? Bad DC Power Jack. Replace.

2) DC Power Jack is determined to be in good repair? No cracked/broken solder joints?
The next components in the power circuit on the motherboard, leading From the power jack, are P. MOSFET's.

Power MOSFET Wikipedia the free encyclopedia

More information using a prior solution,

Dv6000 power light does not come on any more

Check the links given.

3) The last thing that concerns me, although I probably should have listed it first; is the AC adapter you are using.
Concern is that it doesn't have the 'intelligent chipset' that matches the Compaq CQ1-1225 All-In-One desktop PC's circuitry.

AC Adapter For Compaq Presario All in One CQ1 1225 Desktop PC Charger...

Just my thoughts..........

Officejet pro 8500a premium power light on but touch screen is off and will not respond and the power button will not respond either

hi, Mr Justin Becker
i think its a power supply problem, first you should try another dc adaptor, if your printer works fine with the new one, you have to replace it or take it for repair.
if it is a DC Adaptor problem it cost about: US $29.74

HP OfficeJet Pro 8500 AIO GSA printer power supply ac adapter cord...

I get a error message on my HP 7410 all in one. "Remove and check cartridge" i have removed them, cleaned them. got me some new cartridges. nothing worked. please help me.

Try :

HP OfficeJet 7410

  1. Perform a partial reset on the printer. To do this first remove the power supply from the back of the printer. With the power off press and hold the # and 3 keys.
  2. Plug the power back into the printer, keep holding the # and 3 keys till you see " Partial Reset " displayed on the printer screen.
  3. If that does not work, do the same but press and hold the # and 6 keys

Re-initialize the HP all-in-one

Force the HP all-in-one to reinitialize by following the steps below:

1. Turn the unit off by pressing the ON button.

2. Disconnect the power cord.

3. Wait five seconds, then reconnect the power cord.

4. but before plugging the unit back in, press and hold the # and 6 keys on the HP all-in-one numeric keypad. Continue to hold these keys down for a few seconds after plugging the unit back in to reset it. Once the all-in-one re-establishes communication with the computer, reset the language and country.

Click on this link or copy and paste the complete link into your browser.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.

Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309


How do I set up the 7410 for wireless printing?


Please click on the below link which provides the installation instruction for setting up 7410 AIO printer on a wireless network.

SETUP Instructions


Do i need a power cord to operate the 7410


The OfficeJet 7410 has a separate power cord and adapter (transformer) that has an output voltage of 31VDC @ 2420mA.

The original HP part number is 0950-4483 but they have a substitute part number of 0957-2145. It can be ordered from HP from this page:

HP Adapter 0957-2145

You may also be able to find one by either Googling the part numbers or if you have an eBay account search there. You may find a better deal.

Thanks for using Fixya. Please take a moment to rate this solution.

BTW, here is the main support page for your printer:

HP OfficeJet 7410 Support

HP OfficeJet 7410 All-In-One InkJet Printer won't POST

Unplug the power cord from the back of the printer and while its unpluged, press and hold # 6 on the printer together for 30 secs and after 30 secs plug the power cable back into the printer while holding it and then after pluging it release the buttons after 6 secs

HP Officejet 7410 All-in-One Blue screen error message 00000020

I did everything you said, even the angry part lol and still nothing. Sigh...well, I've been wanting an air printer anyway :D

My hp officejet 7410 all in one display only hp invent and not respond

Perform a power reset
  1. Press the On button to turn off the HP All-in-One.
  2. Unplug the power cord from the back of the HP All-in-One.
  3. Unplug the power adapter from the wall outlet and wait for 30 seconds.
  4. Plug the power adapter back into the wall outlet.
  5. Plug the power cord to the back of the HP All-in-One.
  6. Press the On button to turn on the HP All-in-One.

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309


HP 7410 will not boot up.s

if the circuit breaker is not tripped on your surrge protector...unplug the power cord from the back of the printer...(not the wall plug, but where the cord goes into the printer) for at least 30 secs...that should reset your power supply

HP7410 Print Problem


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