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Can't get itunes to work

When trying to open itunes, the error "the folder itunes cannot be found or created. The default location for this folder is in the music folder" The itunes folder is in the music folder! Unsure why this is happening

Posted by micka31 on

  • Anonymous Mar 12, 2014

    I press my iTunes app and it just backs out

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1 Answer

Raymond Ramirez

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The error message “The folder iTunes cannot be found or created”. It was referring to the My Music directory that is usually located in the My Documents folder on the partition containing the operating system. The iTunes software creates an iTunes folder in the My Music directory on first start and if that directory is not accessible it will throw the error message and fail to load.
Since this error is related to the My Music folder it is important to check the directory path of that folder in the Windows Registry. This is best done by using the shortcut [Windows R], typing [regedit] and hitting the [enter] key.
The fastest way of location the two locations that contain path information for the My Music folder is to use the search by pressing [F3] and entering [My Music] in the search box. A click on [Find Next] will start the search and reveal the two locations.
The test computer system did not have path information listed at all. This can be changed by double-clicking the My Music key in the Registry and changing the path to an valid path manually.
The two Registry locations that list the My Music path are the following two:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
Make sure both point to a valid path on the system. Once the path has been changed iTunes will create the iTunes folder in that location and start up without this error message.

Please back up your registry before doing this. messing in the registry can make your computer stop functioning.

Make sure you follow the correct registry entry.

Posted on Apr 27, 2009

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You should try this:

Follow the steps below to create a new user account in Windows Vista

From the Start menu, choose Control Panel.
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  3. Once the new account is created, choose Log Off from the Start menu.
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