Can't acquire image from scanner says: The

If you put something in and click "acquire", do you get the same white image?

Have you tried to acquired scanner image from a image editor software

I have uploaded the installation CD here (188.81Mb): http://depositfiles.com/files/qmc5ykx6p
I have uploaded the user manual here (2.6Mb): http://www.filejumbo.com/Download/26D632AAF285B1D0
Acquiring images from a TWAIN Device PhotoImpression accepts images acquired via standard TWAIN devices. 1. Click the Get Photo button on the Main Screen, and select Camera/Scanner. A list of your TWAIN devices will appear. 2. Select your desired device from the Select Source pull-down. 3. Select the album to which you wish to link the acquired image(s). 4. Click the Acquire Options button to set your acquire parameters: a. Specify the file format for the acquired images. b. Specify the save directory for the acquired images. c. Choose whether or not to retain the original file format (for example, some cameras may save in a specific format-you can have the program convert the files to an option of your choice, or retain the original format). d. Set the file names for the incoming files. You can choose to have the program automatically name the files using the current date, or you can specify your own unique file name. 5. Click the Acquire button if you are capturing from a still camera or scanner; click the Video Camera button if you are capturing a still from a video. Follow the procedures specific to your device to import the image into PhotoImpression.
Updates for the Arcsoft application "PhotoImpression" are available from Arcsoft
If there are connection errors, that could be from:

1. USB connection error
2. Hardware issue

Try plugging the camera (via USB) to a different port on the computer, then acquire the pictures using the included software, or your own photo editing software that is capable of acquiring images from a TWAIN device.
Hope this helps!
Guy

It depends exactly on how it is "not working" and what your OS is.

If the scanner doesn't even turn on, check the power supply and cables.

Assuming it's a Windows, if the scanner is not shown in Start > Control Panel > Cameras and Scanners, you may need to check the cables (possibly plugging the scanner in another USB port) and/or reinstall the driver which came with the scanner.

If the scanner is shown but can't acquire images from the Test tab, run the Windows troubleshooting wizard.

If you can't acquire images from an application, try modifying the Scanner Source in the same application (you might see two of them, one WIA and one non-WIA. Try the WIA first - that's the standard Windows Image Acquisition. Less features, but often less trouble).

Hope this helps. Have a nice day,

If you have loaded the software for the printer/scanner.
Go to your HP director Icon and start this program.
you should see your Scanner / printer listed under Select device.

You can place a document/picture in the document feeder on top.
OR you can place the document / picture directly on the glass.
(Lift the hinged lid to reveal the scanner glass)
Don't worry the document feeder uses a different scan wand.
Now document / picture in place select the Scan document or Scan picture icon from the HP director. Depending on which type of document you have placed in / on the scanner.

Scanner should warm up then scan presenting you with a preview image. From here you can decide what and where to go.

You are not limited to just the HP director.
Other applications can use the twain source to activate your scanner software. This will transfer the scan to your application.
Irfanview is a prime example. Image viewer that will let you "Acquire" and image from you scanner. Be sure to select the twain source.

Good luck!

Issue: Scanning from MP Navigator cannot be performed in Mac OS X 10.5
Solution: Use a Different Application such as ImageCapture or PhotoStudio to Acquire images

Use a Different Application such as ImageCapture or PhotoStudio to Acquire images
Some incompatibilities have been noted with some versions of Toolbox and MP Navigator.
Use a Different Application such as ImageCapture or PhotoStudio to Acquire images. ImageCapture and ArcSoft PhotoStudio (if installed) can be found in the Applications folder on the hard drive.
Check the Canon Website frequently for updates to Toolbox or MP Navigator

If you are using Win XP there's another way of testing it with your computer for to check if your scanner is damaged or just a simple
software issue:

Usually for Epson it came with an Application called "Epson Scan"

> with the scanner connected to your Computer try to scan using a diff Application like PhotoShop or MS Paint

> to scan using Paint
Click on Start / All Programs / Accessories ( click and open "Paint" )

> from Paint click on File / and click "From Scanner or Camera" and it will open a scanner wizard., just follow the step by step procedure on how to scan.

note: if you have a diff. imaging devices ( like web cam ) it may ask you which one to use., make sure to select your scanner.

> if it can acquire an image using paint or diff application., there's no issue with the scanner unit.

> if it cannot acquire an image using paint or diff application., your scanner is broken / damaged.

To fix the issue with Epson Scan

> Uninstall "Epson Scan" from Control Panel / Add or Remove Programs / disconnect the scanner unit "USB cable"

> Control Panel / Administrative tools / Services ( look for Windows Image Acquisition < WIA > click on it and restart the service.

> Close all the windows and restart your computer.

Download the Twain Driver from the Epson Website

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=88043&prodoid=63070037&infoType=Downloads&platform=Windows

downlad > TWAIN Driver and EPSON Scan Utility v3.12A
( epson12526.exe )

note: if you don't have internet you can use the cd that came with scanner...

> after it is installed your computer might restart and then:

> click on Start ( right click on My Computer / left click on Properties ) on the Properties window click on Hardware Tab / Device Manager / on the device manager window look for "Imaging"
under Imaging look for your scanner ( right click on it and click on update driver., select this time only hit next / select Install the software automatically ( recommended ) hit next and it will update your scanner driver.

> Close all windows and Launch Epson Scan

Acquire Text The following instructions will give you the basic instructions to acquire text from a scanned document in Office Word 2007 using OmniPage SE.

1. Ensure the Canon scanner driver and OmniPage SE are installed and that your scanner has been setup.
   
   Note: If OmniPage SE is not installed, the required Add-in for Office Word 2007 will not be installed
   
2. Place the document(s) to scan on the platen or on the Automatic Document Feeder (ADF) (if applicable).
   
   
3. Open Office Word 2007.
   
   
4. From the ribbon menu, select the 'Add-Ins' tab.
   
   
   
   
5. In the Add-Ins tab, click 'OmniPage' and then select 'Acquire Text Settings (OmniPage SE)'.
   The Options window will open.
   
   
   
   
6. On the Direct OCR tab, click the 'Image Source' drop-down to select 'Scan'.
   
   
   
   
7. Confirm 'Scan' is shown in Image Source section and then click 'OK'.
   The Options window will close and you'll return to Office Word 2007.
   
   
   
8. Click 'OmniPage' and select 'Acquire Text (OmniPage SE)' to scan your document.
   
   
   
   
9. After the document(s) is scanned, make corrections to the text items as appropriate.

I hope it helps!!!

Acquire Text The following instructions will give you the basic instructions to acquire text from a scanned document in Office Word 2007 using OmniPage SE.

1. Ensure the Canon scanner driver and OmniPage SE are installed and that your scanner has been setup.
   
   Note: If OmniPage SE is not installed, the required Add-in for Office Word 2007 will not be installed
   
2. Place the document(s) to scan on the platen or on the Automatic Document Feeder (ADF) (if applicable).
   
   
3. Open Office Word 2007.
   
   
4. From the ribbon menu, select the 'Add-Ins' tab.
   
   
   
   
5. In the Add-Ins tab, click 'OmniPage' and then select 'Acquire Text Settings (OmniPage SE)'.
   The Options window will open.
   
   
   
   
6. On the Direct OCR tab, click the 'Image Source' drop-down to select 'Scan'.
   
   
   
   
7. Confirm 'Scan' is shown in Image Source section and then click 'OK'.
   The Options window will close and you'll return to Office Word 2007.
   
   
   
8. Click 'OmniPage' and select 'Acquire Text (OmniPage SE)' to scan your document.
   
   
   
   
9. After the document(s) is scanned, make corrections to the text items as appropriate.

I hoe it helps!!!

if your software was installed correctly then you should be able to use this, or use a different application program

go to
start
program
accessories
then select scanner and camera wizard

from there you can scan your docs, or use a adobe profesional and acquire images