SanDisk Sansa e250 MP3 Player Logo

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Posted on Sep 28, 2007
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Sansa I have a sansa MP3 Player, and i can't get it past "Refresh Database". PLEASE HELP

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shamidutch

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  • Posted on Nov 03, 2007
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Thank u alottttt yeaa it worked

A

Anonymous

THANK YOU!!!!! your steps really helped.. :)

 

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  • Posted on Sep 29, 2007
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Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted. http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe You need to put the device into "recovery mode" before you run the tool. - Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer. Then run the recovery tool. Select format when prompted. If you have more questions, just add to this one. Best of Luck.

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Related Questions:

1helpful
2answers

"Refresh Database" freezing

Dude connect your mp3 player to your pc and then format it ... it will help alot...!
Thankyou. :)
0helpful
1answer

Can't get past "Refresh Database" Screen

Hi

Try taking it back to the shop.
If not go to http://www.sansa.com/support

Tom
1helpful
1answer

Sansa e260 frozen on refresh database

Make sure USB mode is MTP....If this doesn't work make sure that you are connected to a 2.0 USB port....I had to install the update on to my labtop and finally it recognized it and updated

Push the power button in until it turns off then proceed with the above
0helpful
1answer

"Refresh Database" never ends!

If you try to load too many songs onto the player initially, it may take up to an hour to get past Refresh database. Unfortunately, if you shut the player off while it is refreshing, it will more than likely ruin your player. Run the Sansa Recovery Tool or Update the Firmware on your Player as a workaround. Make sure the hold/lock switch isn't activated, just as a safeguard.

-Tha Mp3 Doctor
0helpful
1answer

Frozen sansa at refresh database

This is from the Sansa Website at http://www.sansa.com/support/sansa_e200/faqs

My e200 freezes on the “Refreshing Database” screen
STEP 1 – Reset the device
  1. Press the Power button and hold it for approximately 10 seconds.
  2. Release the Power button once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater

I this helps please dont forget to rate my answer.
0helpful
1answer

Sansa e200 shows refresh database fail

try putting it in MSC mode and formating it and then putting back on MTP mode. Hope that works
0helpful
1answer

Refresh Database

Reset the player first - that should get rid of the message. Is your mp3 player a Sansa player, or an Apple iPod - both of them have a recovery method which you can find on their respective websites. I'm too lazy to paste the instructions again.

-Tha Mp3 Doctor
0helpful
1answer

Sansa

I had the "Refresh Database" problem with my C250, it just sat there after turning it on! However, the GOOD NEWS is, I corrected it! First I connected it to my PC, then FORMATTED the unit. This gave me an empty player that at least would turn on. Then I downloaded the Sansa "Updater" from the SanDisk website. After setting up the updater software, I connected the C250. It automatically checked for any new firmware, and loaded it into the player. After that I restarted the C250 and it again came up OK without any music loaded. The last thing I did was to load only 1.8 GB worth of music files. My take on the problem is that if you overload the memory, or interupt a file while loading, then the "datbase" function never gets done. I've had mine running for about a week now without problems! Hope it works for you too! <Good Luck> David
0helpful
1answer

Refresh database

Sansa e200 provides a RESET function for unresponsive units. Press and hold the MENU button for 15 seconds, and this should work to regain normal funtionality. Please note: settings and adjustments from the last operation WILL BE LOST. The files however should remain.
0helpful
1answer

Refresh database

try taking out the battery then put it back in then turn it on. that should do it.
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