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Instructions say to "press" (push in) the head tilt button. If the button wont move, try moving head up and down while applying pressure to the button.
If you haven't solved this problem yet, I have a couple suggestions. Take off the motor housing, be VERY careful where the exposed electrical contacts are, then plug it in and turn on the motor with no gears attached. If it spins, cycle through the speeds to make sure they all work, then if they do, revisit your gears. Turn them all by hand and make sure they move easily and smoothly. Make sure the teeth aren't too worn down. I don't know what model you have, but also check anything that holds gears on or in place to make sure they aren't loose or cracked. If the motor does not spin, look at the brushes (you could start by doing this if you wanted to, since they are far easier to take apart than the motor housing, but my guess is this isn't the problem). If the brushes are worn down to near the spring, buy new ones. If the brushes look fine, then either get real brave and pull open the motor to look for broken or worn out parts, or call an electrical engineer friend, or send it off to kitchenaid or a repair shop.
It sounds like your problem may be with the motor itself rather than the planetary, or with the board the motor switch is attached to. I think you need to test whether the motor is getting power when the switch is moved on. if it is, the motor may need to be replaced. If the switch is faulty, replace the board the switch is attached to.
Is it a problem of the motor not starting, or does the motor start but does not mix?
If the motor starts, then you've either broken a gear or a key inside the transmission from overloading it, or stripped the brass worm gear (also in the transmission).
If the motor doesn't start, I'd say you probably burned out part of the motor starting circuit if the motor was overloaded severely enough to re-engage starting components.
When you took out the brushes did you clean the armature? Sounds like you need to remove the brushes and using crocus cloth (available at Lowe's) clean the armature. If the armature is very rough (lots of grooves) you may need to use a file first, but only if you know what you are doing as some damage could occur, and smooth it out without taking it out of round. I would also recommend replacing the springs and brushes. Check www.repairclinic.com for parts. Let me know if you need more help.
take off the side cover where gear shifter is, you probably have the original arrow hart contactor in there ,that part is obsolete but you can get a kit from hobart to upgrade the control circuit
Yes,
DISCONNECT POWER
if you remove the top cover, you will find an overload group with a green and a red button on top, next to the contactor . One is test, the other is reset. On the side of the overload are two thumb wheels, one is auto/ manual, set this to auto, the other is -15%,0, +15%. If you are running very heavy batches and you want to push your motor harder, move it to +15, but it's not recommended. If it was set to manual, when it trips and cools down, it will not reset untill you press the reset button, in auto, once cool you an restart the mixer.
Okay, we just figured this out ourselves.
There is a little hole on the neck of the mixer, where the mixer motor meets the neck. While pushing the tilt release button, stick a small screwdriver into the hole (it will not go far) and pry the latch upward. While holding the latch up and the tilt button, have someone pull up on the motor while holding down the base. It might take a little muscle, but after that, the motor will be able to tilt back and forth like it did before it got stuck. If you are the one holding the tilt button and latch, please wach your finger so they don't get pinched when the motor swings up.
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