My fax machine receives an incoming call, goes thru the hand shake, then drops the call before receiving and data, but only randomly. 2 other fax brands do not have this problem on the same line. Is there something unique to Xerox making this occur?
I have verified phone line levels are in order, nothing else is connected and it is not running thruogh ant type of phone switchboard.
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Re: receiving fax cut off
There are some settings to check.
1 make sure the ECM mode is ON.
2. Make sure Junk Mail is OFF
3. Be sure Secure receive is OFF.
There is also an adjustment called Distinct ring that may have to be set. it is a slightly differnt set up for differing modles.
Hope this helps.
You may have a bad fax board in the machine. That is the least likely problem. Those boards are pretty reliable, but not perfect.
I must complement you on all the checks you have done. Most people will not suspect the phone line.
Well, one other thing I thought of with the Phone line. If it is a digital phone line, Xerox fax has problems with digital lines.
Those are the things I can think of.
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First, Connect the Phone line in Line 1 EXT at back of printer
Check the No. of Rings on your Answer machine. If you have 4 Rings set on Answer machine then you need to set 6 Rings on the printer ( as simple 2 rings more than your Answer machine ) And you need to turn off ECM on the Printer setup
Press Setup button Scroll till you find Fax Settings - Press OK Choose Rings to Answer - Set it - 6 ( based on the Rings on Answer machine ) - Press OK Check for ECM - Error Correction Mode - Press OK Turn it OFF - Press OK Check for Auto Answer option - Turn it ON too.
This is because some faxes don't have Error Correction Mode capabilities.
If there's a slight distortion on the line, the receiving machine (without ECM) receives a fax with some minor errors. And even though for a human eye the resulting fax page is perfectly readable, for the machine, that thinks only zeros and ones, there was an error detected in the data, and hence the trasmission failed. Faxes with ECM when they detect an error, ask the sending fax to re-send the last portion of data, and this way can bring the transmission to a 100% successful end.
So the only thing you can do is ask your recipients to upgrade their fax machines to an ECM-capable model :)
This means that an error occurred during transmission after one or more partial pages were sent. The sending machine was unable to restart the control channel connection(handshake) before sending more data. This error typically occurs when the receiving fax disconnects after receiving part of a page. It can also be caused if the receiving fax is using a fax format incompatible with the HP fax (usually during color faxing) or the line speed drops to an unacceptable level.
Check that the phone cord is plugged in correctly and is not cut, creased or damaged.
Make sure that the phone connection terminal box is not damaged and that the cable connecting to it is not damaged.
Try the fax at a different time when telephone line conditions have improved.
Voicemail or telephone answering device (TAD). There is a BIG difference. Voicemail is product of your telephone service provider. If you have voicemail, most providers have a solution to this that you must arrange through them. If you have an answering machine, you can set your Brother to TAD mode. In TAD mode, if your answering machine picks up, (you must set your answering machine to answer in less rings than your fax), your fax will "eavesdrop" to listen for the fax tones from the sending machine. If it hears these tones, it will disconnect your answering machine and accept the incoming fax. If it does not hear the tones, it allows the answering machine to record the incoming message.
If you are home.
If you answer the call and hear a tone every 2.5 to 3 seconds, that signals an incoming fax. Simply touch *51 on the keypad of the phone you picked up on. You will hear some shrill tones. That is your fax machine attempting to receive the incoming fax. Hang up the phone you are on and it will receive the fax.
In any case, make sure that the receive mode is NOT set to AUTO. Set the receive mode to TAD or MANUAL.
If these instructions were not clear enough, let me know and I will send you DETAILED instructions.
You can find the manual here:
If you need additional assistance, please let me know before you rate this solution.