Looking for part for 20 + whispertone model # 116.3285590 C. Snaps on wand are broken and power nozzle won't run?

Hi,
Try this. Remove the power nozzle from the lower wands. Remove the wands from the hose handle. Snap the power nozzle directly to the hose. Make sure all switches are turned on and try it. If the power nozzle now works, there's an issue with one or both of the wands. If the power head does NOT work, you've secluded the problem to the power head. With that being said and although it could be a power nozzle switch or a wire that disconnected inside, it's most likely the power nozzle Elbow assembly wiring that's worn out. This has been an issue with this model after so many years and you simply need to replace the Elbow assembly.
I hope this helps and let me know if I can be of any more help.
[email protected]. Hope this helped. :-)

is the belt broken that turns the power head

I am not 100% sure of the model number but most of their powerheads come apart quite easily if you know how. There is a light lens cover on the top of your powerhead. On each side of this cover there is a little clip that holds it in place. You can usually see that spot by simply taking your thumb and pushing the light cover to one side or the other. Place a small flat head screwdriver in that slot and gently pry upward.

Once that cover is off, you will see two screws. Remove those two screws. Now simply grab each side of the cover towards the bottom and back of the nozzle and pull out. This should release it from the base. It will lift from forward from back to front..

Reassembly is pretty easy. Just reverse the instructions.

Let me know if this helps.

Most likely you have a broken wire in the neck assembly, where the wand meets the floor nozzle. To check unplug the cord and remove wand from floor nozzle. On the neck, remove 3 small screws and slide the cover off the back of the neck. You will see 2 wires, one white and one black. Gently tug on each to see if if they are connected. If one is loose you have the problem, if not you will then have to remove the five screws that hold the cover on the nozzle body and trace the connection to the circuit board.

Is it only the power head that's not working, or the central vacuum itself? Disconnect wands from hose, turn on, and hold hand over hose end to check for suction. If none, go through first set of steps below.

If the vacuum:
1. Press reset button on vacuum.
2. Check circuit breaker at the circuit box to make sure it's ON.
3. Make sure the unit is plugged in completely.
4. Use a voltage tester to check for power at the outlet.
5. Check filter. If dirty rinse it with warm water, and allow to dry thoroughly. I strongly suggest having a second filter for use during drying, then just trade off using them.

If the vacuum still doesn't turn on, consider the following:]
Broken or worn out power switch in hose handle...Switch needs replaced.
Broken wire in hose...Replace hose.
Bad connection...Needs taken to an authorized Aerus service center for check and repair.

If the power nozzle (suction at end of hose, but power nozzle doesn't work:
1. Ensure the brush has been thoroughly cleaned of any hair, string, and other items that may have wrapped around it.
2. Power nozzle motor runs, but brush doesn't turn when vacuum is on...belt needs replaced.
3. Power nozzle motor does not run...All wiring, connections, and motor need to be checked.

If you can't determine the problem with the above helps, the entire machine, including hose, wands, and power nozzle, needs to be taken to an authorized Aerus service center for complete check.
If you don't know the location of the nearest Aerus Electrolux store, go to below site, type in zip code, and click on "view dealer list". They may also be able to send someone to pick it up.

http://www.aerushome.com/storelocator/

The reset button on the "sweeper" is only to start the "sweeper" motor after it has shut off due to the brush getting jammed. It doesn't effect the vacuum operation.

if you took the hose out of the wand assembly then it may not turn on as the hose handle has a power button on it and must be connected to turn on the unit.Also check the powerhead for a reset button (small red / or black button on the back of the head){back of head not the bottom}

Hi There,

Yes, there is a reset switch on your Electrolux. This particular model also has some problems with the wands on the machine as well. Sometimes these wands will short out, preventing the power nozzle from working.

Try pushing the reset switch first to see if this fixes your problem. The reset switch is located on the power nozzle on the right hand side if you're looking down on it. It will be a little red pole, simply push this pole downwards, possible using a ball point pen is the easiest way.

If this didn't fix your problem, then it could be a few different things. The wands on your model are problematic, and should be the next thing that you test. Simply remove the wands from the power nozzle, and you can use a simply electrical tester purchased from Home Depot, and put the testers into the female receptacles on the end of each section of wand to ensure that power is getting down to the brush.

It may also be that your hose has gone bad. If you test both wand sections, and no power is getting through, remove both wand sections and test the female electrical connections on the end of the hose handle.

If you're not getting power here, this indicates that your hose has gone bad and needs to be replaced. We do carry all of the hoses for the Electrolux canisters, and most likely have the one for yours in stock. Please feel free to contact me if you need any further help.

Thank you,

Chris Jones
GoVacuum.com

Well, there are a couple of things to look at.
1. With the cleaner running, and the hose switch turned to carpets (2nd position) press in the reset button and see if that re-engages the belt. No?
2. You might have a broken belt. When you tried #1, did the motor on the power nozzle run, was the light on? If your answer is yes, and your roller is not turning, then your belt is broken.
3. If these are not the problem, then you could have either a bad motor in the power nozzle, or a hose switch problem. Well, I hope that this helped any. If so, please let me know. Thanks.. Rene (the Vacuum Doctor)

hello... you might want to try checking the elbow or neck of the power nozzle for blockage. Remove the wand from the head and look through it. Also look through the wands . If there is no blockage, maybe there is a problem with you nozzle. Reattach all the parts and turn on the machine, turn on the power nozzle. Can you hear the other motor start? If so, check to see if the belt is turning. If it is not, and you definitely hear the secondary motor, then you need a belt. If it doesn't make any sound then, with the machine still running, press the button on the upper part of the power nozzle, this should reset your motor. I hope these tips helped ya, let me know, by giving feedback when asked. thank you, Rene (The Vacuum Doctor)

First, check the red reset button on the power nozzle head. - if it's popped out, push it in. Also, if you have a switch on the handle, make sure you're pressing it while you're vacuuming. if those obvious solutions are already remedied, you may need to check the power outlet on the canister for voltage with a voltmeter while the vacuum is running, and then check your power hose and wand for continuity (checking for a broken wire) while the hose is disconnected from the canister. If all this checks out and the power nozzle still doesn't power on, you may have a bad motor in the power nozzle. If you're good at taking things apart, then it's a simple fix to replace the power nozzle motor.