Sony ericsson W550i can support only songs with the format mp3,mp4,wav and wmv. if you have received the song other than the mentioned format (eg acc,rm,etc) then it will directly go in others. for playing songs in others you first have to convert them into mp3 format using mp3 converter.
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there might be corruption of the firmware of ur device.u need to update it via mobile browser or by computer if u want to update via ur mobile open browser cliuck on services.from here u can update ur mobile firmware. by pc u need to download update software from sony ericsson website and then u have to follow the listed steps.
Hi To format the phone press menu the settings then under general look for reset settings to default then input your security code (by default 0000) or reprogram the phone via the sony ericsson website