Brand new machine and paper jammed while duplexing - says to remove it through rear door but I can't pull the paper out - it is stuck tight and barely visible. Is there another door to open to grab this paper?
Your "Best Solution" posted 10/01/07 needs just a little bit more. I followed the directions and saw the jammed paper but couldn't get hold of it. I then called Canon support and they told me that the green plastic can be pulled up and then the paper under it is accessible. I pulled up the green plastic and was able to grab the jammed paper and pull it out. He also told me that the solution could be found in the Canon knowledgebase with a color picture as well.
Posted on Feb 04, 2008
Yes - solved it. Turn printer on its side to expose the 'underbelly' you will see that you can slide out the lower feed tray and see the jammed paper. Hope that helps and the marketing presentation is fabulous!
Posted on Oct 01, 2007
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Step two: Clear the jam from the rear of the product
CAUTION:
Never pull jammed paper from the front of the product. If you can pull it from the rear of the product or the tray, always try the rear first. Pulling paper from inside the front cover can cause mechanical damage to the product.
) to turn off the product.
1 - Press the buttons on the sides of the duplexer
2 - Pull the duplexer out of product
CAUTION:
Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
Figure 4: Remove scraps of paper
1 - Latch on rear of the duplexer
2 - Duplexer cover
) to turn on the product. ) to turn on the product. 
).
) to select Print Report , and then press OK . ) to select Self-Test Report , and then press OK . The self-test report prints.Oct 30, 2010 | HP Officejet Pro 8500 Wireless All-In-One...
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same problem, my printer jammed while duplexing and is stuck in the back Can barely see the paper and seems no way to open the tray to pull it out.
Rear door
Paper is jammed clear the paper jam and press
ok.
i pull the paper out of the printer and it sopped working
1)i unplugged the printer
I had paper jammed and torn, coming out skewed, smeared with ink. I am getting an error code No 6400 and I don't know what that means. Looked in the manual--nothing. Must be a little piece of paper in the machine somewhere
Mary
02/11/2008
Trying to print photo on photgraphic quality paper and the paper is jammed. Cannot find it anywhere and cannot use the printer
paper jam in output tray: have opened all openable doors but still stuck. What do I do now?
I have placed a 4 x 6 Glossy Photo paper into the printer now it says "Paper output slot. The paper is jammed", but I can't even see the paper to pull it out. I have flipped it upside down and opened the green section and I still can't see the paper, please help!
it just stops when paper enters the duplexer and shows jam
it just stops in duplexer
paper stuck can't pull it out. How do I open printer to retreive it?
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