Brand new machine and paper jammed while duplexing - says to remove it through rear door but I can't pull the paper out - it is stuck tight and barely visible. Is there another door to open to grab this paper?
Your "Best Solution" posted 10/01/07 needs just a little bit more. I followed the directions and saw the jammed paper but couldn't get hold of it. I then called Canon support and they told me that the green plastic can be pulled up and then the paper under it is accessible. I pulled up the green plastic and was able to grab the jammed paper and pull it out. He also told me that the solution could be found in the Canon knowledgebase with a color picture as well.
Yes - solved it. Turn printer on its side to expose the 'underbelly' you will see that you can slide out the lower feed tray and see the jammed paper. Hope that helps and the marketing presentation is fabulous!
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