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Check with another headphone borrowed from a friend or try this on another phone and if the fault is similar the head phone is faulty. It can be failure of the wire- snapped- fault in the pin, or a damaged earpiece,
If your headphone confirms the working on both sides then it is confirmed that the amplifier is working and the fault is with the speakers.
You need to open the laptop covers and get access to test the speakers, if there a possible line break or connection fault on the speakers, if not the speaker must be replaced with the same type.
Test using a multimeter, open the board carefully without damaging or get help to check this out.
It's supposed to be that way. The S9 has been designed to comply with US law that you can only receive telephone calls through one ear while driving - it's a "safety" feature to allow you to hear the road and your surroundings when driving
have you tried other headphones or earphones some headphones lose connection in the wire and will cause a short where one side works and the other doesnt if this is not the problem may have a lose jack on the inside of the player and will probably have to have it serviced