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About your recent purchase of 16GB 4th Gen Slim MP3 MP4 Media Player with FM radio
You have been sold a fake sized player. it is hacked to show 16GB actual size may be around 1GB to 8GB. test your player with "H2TESTW 1.4" you will find it the first hit on www.google.com let other people know and open a dispute on paypal, you have been sold a fake item. Do not return the item for refund as sellers address is very likely wrong, useless to wait for a replacement player because they all are hacked. Get a partial refund. I paid 35usd, got 20usd refunded just now.
About your problem. The player doesn't require anything works with vista and xp /etc just by plugging it into your computer and then turn it on, it will show up on your my computer as a removeable disk.
I had the same problem, and I solved it by going to "My Computer", right-clicking the mp4 player, and clicking "Format...". The default paremeters were already preset, so I just clicked "Start" in the dialogue box. The paremeters were :
1.87 GB (prolly won't be exactly the same for everyone)
Allocation unit size:
I did not check "Quick Format"
Mine now works fine.
Note: I have Windows Vista, and I'm not exactly sure how the formatter will work on other OS's
My son has just got ikasu mp4 4gb and also had problems.
but after much trial & error it works fine first i formated the
players memory then on video convertor tool i changed
screen rez to the bottom one in the drop box i think it 320*240
and the videos work fine and music you just open as an E drive
the drag and drop mp3s simple!
You should see a removable disk conforming to the size of the qleap. Coping your compatable music files to the root or create a subdirectory. Safety remove the drive using the unplug or eject control in the task bar. Go to the music player function. Press the menu. Select the sound or subdirectory. Press menu. Press the center button to play. It takes some getting use to the keys as they preform multi-functions depending on were you are.