Pick up internet phone with two customer on line

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Hello, Maureen -

If you are asking about your land line telephone, the number of rings before voice mail picks up calls is most likely a feature through your land line phone service.

I suggest you contact your land line phone service customer service center, via a phone call, and ask your question.

if you have a land line for the phone system the internet uses the same wire as the phone but at different frequencies
the modem picks up this different frequency and so works the internet
the problem will be in the cable, cable socket or phone itself
pick up the hand piece and if you do not get a dial tone the it indicates that the phone unit is not making a circuit with the land line or the exchange to which it is connected ( different connections to internet) Try a neighbours phone connected to the wall socket and if that doesn't get a dial tone on that phone then contact the service provide and lodge a fault report for your phone
if it does then the problem will be in your unit, cables or socket connection.

your internet may be slow. Try a test call with customer services.


International VoIP Phone Service Customer Care Support magicJack

you have not mentioned what line of internet setting you require.
and which company's sim you are using.
well dont worry!
just call a Indian free customer care number 198 from whatever sim you are using. And follow the simple steps of voice response and talk to customer care and ask for internet settings. They will give you settings for free..

You can look at the manual here:
http://www.fixya.com/support/p98000-norstar_m7310_corded_phone_nt8b21ac03/manual-34096/page-3

you could swap at the demarc(where telco responsibility ends) usually a box with screw down lugs one side marked customer the other marked phone co.

I am thinking that you have a ring that the machine does not recognize. If you look at your manual on page A-2, it shows what rings the machine can recognize. If it is not one of those rings, then you would need to ask the phone company to alter the 'custom' ring.

If it is an acceptable custom ring, page A-2 also shows you how to set the machine to pick up on that specific ring.

If you don't have the manual handy, this link will take you to it online:
http://welcome.solutions.brother.com/BSC/public/files/dlf/doc000387/ALLFB_UsaEngUsr_B.pdf

It sounds like you are using a voicemail service from a provider, meaning you did not buy the voicemail system with the phone system. If you confirm, I can tell you how to fix this.