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1) Pull out the bottom rack as if you were putting dishes there 2) Look at the bottom of the dishwasher and there will be a white circle (near the upper left side) where you can add the water softener.
I didn't use any for a while and the dishwasher worked great so I'm not sure why you can't run it.
There might be water in the overflow sensor. I unloaded the dishwasher and lifted the front so the dishwasher rested on its back. There's a narrow gray tube that runs down from the bottom right of the door. The tube runs into a white piece of plastic with some wires coming out of it. There is a rubber plug that covers a nipple on the plastic. Pull the rubber plug off. Mine was quite tight. Tip the dishwasher back onto its casters to drain the water from the overflow. Check to see if the dishwasher functions normally, then put the rubber plug back on.
how is the water flow at your sink this is a portable right un screw the connector at the sinkand check the screen 2 your fill hose could be kinking up when you pull it out take a light and look down into the washer see if you can see it kinked we will go from there