To reset Drum, it says to go to program. I only have menu to work from and programis not in it. HELP!

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sounds like the main system has got a fault. think you will need to find the service code to go to the service menu. I don't know the service code for this model.

Hi anandongol,

Kindly follow the steps below to help you reset the drum error message for Brother MFC-9940CN:

1. Turn the the machine's power switch back on.
2. Press Menu > Machine Info. > Reset Menu.
3. Press the Up or Down Arrow key to choose Drum.
4. Press OK.
5. Press 1 to reset the drum unit counter.
6. Press Stop/Exit.
   

Hope it helps.
Thank you for using FixYa.

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Try this:

1.Press Menu = printer displays "Paper Menu"
2.Press Next 4x = printer displays "System Menu"
3.Press Select 1x = printer displays "Factory Defaults"
4.Press Next 7x = printer displays "Reset Toner Life"
5.Press Select 1x = printer displays "Resetting Toner Page Count"
6.Press Ready

If you still have problems then do a PCL Factory Reset by pressing MENU- Select 4 Printer – Press OK to accept - Select 3 Reset – Press OK to accept - Select 1 Reset - Press OK to accept.

press the 3 and 9 button at the same time in ready mode.

then the reset menu will appear, press the up or down arrow until you get to drum.

press ok,
and select 1 to reset or 2 to exit.
it will return the ready state and your done.

menu, 5, 2, 0, 4, 1, enter

This will reset the counter for the drum unit.

Press Menu button
Press * (3 times)
Press Menu button
Press * (once)
Press # (once)
Press * (2 times)
Press 77
scroll down to "Drum life monitor clear"
Press Enter (once)
Press Enter (once to confirm delete)
Press Enter (once)
Press Stop or Reset