I have had this issue with my french door kitchen aid freezer drawer. I have a toddler who sometimes gets into the drawer. If it is left open just a hair, it will melt everything completely and water leaks out all over the floor.
The drain gets clogged when the door gets pushed back in for a tight seal and freezes again.
Try to focus on keeping a really tight seal every time you open and then close the freezer...its almost like you have to TRY to close it hard to ensure it is closed. Total pain, but it works. When the door is closed tight, it stays like it is supposed to .
SOURCE: Freezer and icemaker freezes, jams.
I have run into this before and found it very helpful to re-level the refrigerator. By leaning the fridge back toward the wall about an inch helped keep the water and ice in the tray. Remember to remove items that block air flow in the freezer. Remove the ice bin and clean it then start over with the fridge leaning back a little. Hope this helps.
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